At a Glance
- Tasks: Deliver top-notch aftersales support and manage service contracts for water solutions.
- Company: Join Salt Separation Services, a leader in desalination technology for over 35 years.
- Benefits: Enjoy competitive salary, pension scheme, early finish Fridays, and personal development opportunities.
- Other info: Be part of a supportive, family-oriented culture with exciting team events.
- Why this job: Make a real impact by ensuring customer satisfaction in vital water solutions.
- Qualifications: Strong organisational skills and experience in order processing or service coordination.
The predicted salary is between 40500 - 49500 £ per year.
Company: Salt Separation Services
Location: Rochdale, on-site
Contract: Permanent
Department: Aftersales
Compensation: £31,000
About Salt Separation Services: Salt Separation Services have been leading in desalination technology for over 35 years; specialising in the engineering, commissioning and servicing of reverse osmosis (RO) plants that provide drinkable water solutions across a variety of industries. Our systems are used in sectors including naval, oil, cruise ships, and more. We’re committed to designing reliable, high-quality RO and water filtration solutions that meet the unique demands of each industry and customer we serve.
Position Summary: The Aftersales Consultant is responsible for delivering a professional aftersales and contract support service to the business, ensuring the smooth operation of equipment contracts and services. This role involves overseeing the coordination and management of spares service and refurbishment contracts, ensuring efficiency, compliance, and customer satisfaction. The Aftersales Consultant will work closely with procurement, subcontractors, and internal teams to maintain service excellence while upholding the company's core values.
Key Responsibilities:
- Respond promptly to customer enquiries and quotation requests, ensuring a high standard of customer service.
- Process customer orders, create job travellers, shipments and invoices within the ERP system (Epicor).
- Coordinate procurement activities and liaise with suppliers and subcontractors to ensure timely delivery of parts and services.
- Manage daily activities relating to spares, refurbishment and service contracts.
- Oversee packing, dispatch and fulfilment of spare parts and equipment.
- Conduct equipment inspections and support quality assurance processes prior to dispatch.
- Prepare quotations and provide sales support for aftermarket products and services.
- Maintain accurate customer, order and stock records while monitoring inventory levels and costs.
- Support cross-functional working with Engineering, Design, Finance, Stores and Procurement teams.
- Ensure compliance with company procedures, quality standards, health and safety requirements, and regulatory obligations.
- Report quality issues, non-conformances, near misses and other incidents in line with company processes.
- Contribute positively to company culture and uphold organisational values.
Skills, Knowledge & Expertise:
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong customer service and stakeholder management skills.
- Experience of order processing, procurement, logistics or service coordination.
- Comfortable using ERP systems (Epicor experience desirable).
- High attention to detail and commitment to quality standards.
- A collaborative team player with strong communication skills.
Job Benefits:
- Competitive employer matched pension scheme (Aviva)
- Company Bonus Scheme
- Employee Referral Scheme
- Free Employee Assistance Services; giving counselling, GP access, financial and wellbeing advice.
- Life insurance
- Income protection (after 5 yrs service)
- Early finish Friday (finishing at 1pm)
- Plenty of training and development
- Holiday buy-back
- Excellent team building, social and company events
At Salt Separation Services, you’ll have the opportunity to work on impactful projects in a dynamic environment, as part of a small family-owned business. We have some big goals on our horizon, we take pride in supporting our employees' own growth and provide a culture that values quality, communication, integrity, health and safety and family.
We'd love to hear from you! Apply now... Interested candidates are encouraged to submit their CV and cover letter detailing relevant experience and qualifications.
The next steps:
- Our team will help look into your application
- If successful, we'll arrange a quick chat
- Initial Interview, will be with the hiring manager and there will be an element of demonstrating your skills.
- Final stage, a peer interview to meet some of the people you'll be working alongside.
- Offer, and hopefully, acceptance!
Salt Separation Services is committed to creating an inclusive environment where diversity is valued, we encourage all candidates from all backgrounds, and are very happy to facilitate any adjustment you might need.
Aftersales Consultant in Rochdale employer: Salt Separation Services
At Salt Separation Services, we pride ourselves on being a family-owned business that values quality, communication, and integrity. Our supportive work culture fosters employee growth through ample training opportunities and a competitive benefits package, including a matched pension scheme and early finish Fridays. Join us in Rochdale to work on impactful projects in a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Consultant in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salt Separation Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salt Separation Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Consultant in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salt Separation Services:Your cover letter is your chance to shine! Tell us why you want to work at Salt Separation Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salt Separation Services!
How to prepare for a job interview at Salt Separation Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
