Service & Repair Consultant - FTC
Department: Service and Repairs
Employment Type: Fixed Term Contract
Location: Rochdale
Reporting To: James Schofield
Compensation: £31,000 - £33,000 / year
Description
Job Title: Service and Repairs Consultant
Company: Salt Separation Services
Location: Rochdale, on-site
Contract: 9 month FTC
Department: Service and Repairs
Compensation: £31,000 - £33,000 / year
Salt Separation Services have been leading in desalination technology for over 35 years; specialising in the engineering, commissioning and servicing of reverse osmosis (RO) plants that provide drinkable water solutions across a variety of industries. Our systems are used in sectors including naval, oil, cruise ships, and more. We’re committed to designing reliable, high-quality RO and water filtration solutions that meet the unique demands of each industry and customer we serve. Join us on the path to simplifying access to water solutions for a broad and varied client base!
We are seeking a proactive and customer-focused Service Defects & Repairs Associate to join our Technical Services team. This role is responsible for supporting the defects and repairs process by preparing accurate quotations from engineer reports, coordinating repair activities, maintaining customer records, and identifying aftersales opportunities.
Working closely with Service Engineers, customers, suppliers, stores, and internal departments, you will help ensure quotations and customer requests are handled efficiently, contributing to customer satisfaction and the growth of aftersales revenue. This is an excellent opportunity for an organised individual with strong administration and customer service skills who is looking to develop their technical and commercial knowledge within a service environment.
Key Responsibilities
- Prepare quotations for repairs, defects, spares, and remedial works from engineer reports.
- Respond to customer enquiries and RFQs in a professional and timely manner.
- Support repair administration activities, including MOD repairs.
- Maintain accurate records and update information within Epicor and other systems.
- Proactively identify and follow up on aftersales opportunities to support revenue growth.
- Monitor repair and spares activity and contribute to performance reporting.
- Liaise with engineers, suppliers, stores, and internal teams to ensure efficient service delivery.
- Support Service Administration activities and provide cover when required.
- Escalate customer, quality, stock, or operational issues as appropriate.
- Support continuous improvement initiatives and ensure compliance with company policies and procedures.
Skills, Knowledge & Expertise
Essential
- Experience in an administrative, customer service, quotations, or service support role.
- Strong organisational skills with excellent attention to detail.
- Ability to manage multiple priorities and work to deadlines.
- Excellent communication and customer service skills.
- Competent in Microsoft Office and business systems.
- Ability to work effectively with colleagues, customers, and suppliers.
Desirable
- Experience using Epicor or a similar ERP system.
- Background in an engineering, manufacturing, service, or aftersales environment.
- Knowledge of repairs, spares, quotations, or technical service processes.
- Understanding of quality standards and continuous improvement practices.
Personal Attributes
- Customer-focused and professional.
- Proactive, adaptable, and willing to learn.
- Strong problem-solving skills.
- Positive team player with a collaborative approach.
Job Benefits
A value at Salt Sep is family, and as such, we have designed benefits package which we believe give our people the very best support we can professionally, personally and for your future.
- Competitive employer matched pension scheme (Aviva)
- Company Bonus Scheme
- Employee Referral Scheme
- Free Employee Assistance Services; giving counselling, GP access, financial and wellbeing advice.
- Life insurance
- Income protection (after 5 yrs service)
- Early finish Friday (finishing at 1pm)
- Plenty of training and development
- Holiday buy-back
- Excellent team building, social and company events
At Salt Separation Services, you’ll have the opportunity to work on impactful projects in a dynamic environment, as part of a small family-owned business.
We have some big goals on our horizon, we take pride in supporting our employees' own growth and provide a culture that values quality, communication, integrity, health and safety and family.
Salt Separation Services is committed to creating an inclusive environment where diversity is valued, we encourage all candidates from all backgrounds, and are very happy to facilitate any adjustment you might need.
Service & Repair Consultant - FTC in Milnrow employer: Salt Separation Services
At Salt Separation Services, we pride ourselves on being a family-owned business that values quality, communication, and integrity. Our supportive work culture fosters employee growth through ample training opportunities and a competitive benefits package, including a matched pension scheme and early finish Fridays. Join us in Rochdale to work on impactful projects in a dynamic environment where your contributions truly matter.
