Aftersales Consultant
Department: Aftersales
Employment Type: Full Time
Location: Rochdale
Reporting To: Nicola Lawler
Compensation: £31,000 / year
Description
Company: Salt Separation Services
Location: Rochdale, on-site
Contract: Permanent
Department: Aftersales
Key Responsibilities
- Respond promptly to customer enquiries and quotation requests, ensuring a high standard of customer service.
- Process customer orders, create job travellers, shipments and invoices within the ERP system (Epicor).
- Coordinate procurement activities and liaise with suppliers and subcontractors to ensure timely delivery of parts and services.
- Manage daily activities relating to spares, refurbishment and service contracts.
- Oversee packing, dispatch and fulfilment of spare parts and equipment.
- Conduct equipment inspections and support quality assurance processes prior to dispatch.
- Prepare quotations and provide sales support for aftermarket products and services.
- Maintain accurate customer, order and stock records while monitoring inventory levels and costs.
- Support cross-functional working with Engineering, Design, Finance, Stores and Procurement teams.
- Ensure compliance with company procedures, quality standards, health and safety requirements, and regulatory obligations.
- Report quality issues, non-conformances, near misses and other incidents in line with company processes.
- Contribute positively to company culture and uphold organisational values.
Skills, Knowledge & Expertise
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong customer service and stakeholder management skills.
- Experience of order processing, procurement, logistics or service coordination.
- Comfortable using ERP systems (Epicor experience desirable).
- High attention to detail and commitment to quality standards.
- A collaborative team player with strong communication skills.
Job Benefits
- Competitive employer matched pension scheme (Aviva)
- Company Bonus Scheme
- Employee Referral Scheme
- Free Employee Assistance Services; giving counselling, GP access, financial and wellbeing advice.
- Life insurance
- Income protection (after 5 yrs service)
- Early finish Friday (finishing at 1pm)
- Plenty of training and development
- Holiday buy-back
- Excellent team building, social and company events
We have some big goals on our horizon, we take pride in supporting our employees' own growth and provide a culture that values quality, communication, integrity, health and safety and family.
Interested candidates are encouraged to submit their CV and cover letter detailing relevant experience and qualifications.
The next steps
1. Our team will help look into your application
2. If successful, we'll arrange a quick chat
3. Initial Interview, will be with the hiring manager and there will be an element of demonstrating your skills.
4. Final stage, a peer interview to meet some of the people you'll be working along side.
5. Offer, and hopefully, acceptance!
Salt Separation Services is committed to creating an inclusive environment where diversity is valued, we encourage all candidates from all backgrounds, and are very happy to facilitate any adjustment you might need.
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Contact Details:
Salt Separation Services Ltd Recruitment Team
