At a Glance
- Tasks: Engage with customers to maximise their investment and operationalise security solutions.
- Company: Join a passionate startup team at Salt Security, where innovation thrives.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and impact.
- Other info: Collaborate across teams and contribute to building a successful company culture.
- Why this job: Be a trusted advisor, helping customers secure their environments and achieve success.
- Qualifications: 3+ years in customer management or technical account roles, with a focus on security.
The predicted salary is between 60000 - 80000 £ per year.
At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including quickly seeing the results of your work, making a substantial impact on our customers and company, and solving a diverse set of challenges. Want to make a big difference? We encourage you to apply!
We are seeking a high-energy, customer-focused Technical Account Manager to join our Customer Success team at Salt Security. In this pivotal role, you will be dedicated to ensuring our customers maximize the value of their investment and successfully operationalize Salt Security’s solutions in their environments. You thrive on proactive customer engagement, working hands-on to deliver best-practice configurations while guiding customers through every stage of value realization. Collaborating cross-functionally with Sales, Product, and Engineering teams will be second nature to you, ensuring seamless integration and continued customer success. Your deep knowledge of cybersecurity and cloud infrastructure, paired with strong project management skills, will empower you to anticipate customer needs, solve critical challenges, and drive long-term success. If you’re passionate about empowering customers and helping them excel in securing their environments, this role offers an exciting opportunity to be at the frontlines of customer satisfaction and success.
Responsibilities
- Serve as a dedicated Technical Advisor and trusted technical partner, focusing on proactive execution, deep knowledge of the customer environment, priorities, and success criteria to guide ongoing platform optimization.
- Jointly define outcome-driven operational plans aligned to security and business objectives, including clear, measurable outcomes, with ongoing validation to ensure those outcomes are delivered and producing real value.
- Develop mutual action plans with customers to advance time-to-value and then to progress them through the Customer Journey toward each level of product maturity.
- Identify and prioritize high-impact platform use cases, provide hands-on guidance to move them into production, and continuously optimize to expand coverage, effectiveness, and business impact.
- Proactively brief customers on new platform capabilities, guide the adoption of MCP and AI-driven features, and deliver enablement sessions tailored to technical maturity.
- Deliver best-practice recommendations based on customer architecture and usage, alignment with the product roadmap, and early identification of risks, gaps, or optimization opportunities to keep your deployment running at peak effectiveness.
- Articulate and train customers in Salt’s industry-leading best practices.
- Contribute to customer success knowledge gathering and methodologies.
- Standardized success reporting provides clear visibility into operationalized use cases, feature adoption, and progress across MCP and AI capabilities.
- Partner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customers.
- Provide a roadmap to guide customer compliance and application security teams to develop their own API Security Standards program, establishing a baseline security framework around security requirements that protect APIs throughout their lifecycle.
- Leverage your deep technical and product knowledge with the understanding of customer needs to educate your customers on API security and mature your customers’ use cases.
- Own a high-value book of business.
- Support your customers in getting deployed and guide your customers post-technical implementation to ensure they continue to accomplish progressively high value from Salt.
- Be your customers’ trusted partner in securing their APIs.
- Manage customer relationships from customer users/operators to executive stakeholders.
- Demonstrate and amplify the Salt value to the senior customer stakeholders.
- Skillfully explain network security, the API ecosystem, AppSec, WAFs, RASPs, or similar security products and concepts to customers of all backgrounds and experiences.
- Balance the details with the big picture—leverage your project management skills to maintain accurate details, notes, and next steps with customers using internal tools, while keeping their priority goals and definitions of success front and center.
- Bring an empathetic, listening-oriented, outside-in perspective to your engagement with customers.
- Become a trusted advisor for the customers, ensuring you proactively articulate and advocate for their collective voice and needs internally.
- Provide feedback and work with Product and R&D on issue tracking via Jira and feature escalations and prioritization.
- As in any high-growth startup, contribute to growing and build the team and company.
- Advance our systems and processes. Build faster and easier ways of completing projects.
Qualifications
- 3+ years of experience in solution delivery, customer management/consulting, or technical account management, preferably in SaaS environments.
- Previous experience in project management and managing enterprise-level customer relationships, including the senior level stakeholders.
- Technical background or experience in network security, API ecosystem, AppSec, WAF, RASP, or similar security products.
- A proven track record working within a team that improves retention, upsell, and customer satisfaction.
- Excellent written and verbal communication skills.
- Exceptional time management, multi-tasking, and prioritization skills.
- Bachelor’s degree or equivalent: preference for computer science, cybersecurity, project management, or related degrees.
Technical Account Manager in London employer: Salt Security
At Salt, we pride ourselves on fostering a dynamic and collaborative work environment where innovation thrives. As a Technical Account Manager, you'll enjoy the benefits of a startup culture, including the opportunity to make a significant impact on customer success while developing your skills in a fast-paced setting. With a strong focus on employee growth and a commitment to empowering our team members, Salt offers a unique chance to be at the forefront of cybersecurity solutions in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salt Security. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salt Security before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salt Security:Your cover letter is your chance to shine! Tell us why you want to work at Salt Security specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salt Security!
How to prepare for a job interview at Salt Security
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
