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For Companies At a Glance
- Tasks: Provide advanced technical support for complex software and systems.
- Company: Join a dynamic team in Staines, working with cutting-edge technology.
- Benefits: Enjoy hybrid work options and competitive rates based on experience.
- Why this job: Be part of a collaborative culture that values problem-solving and customer service.
- Qualifications: Strong ITSM, ITIL knowledge and advanced Unix/Linux skills required.
- Other info: Contract role for 12 months, starting 25 August 2025.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Location: Staines (Hybrid – 2 days per week onsite)
Contract Length: 12 months
Start Date: 25 August 2025
Hours: 40 per week / 8 per day
The Role
We are seeking a Technical Support Engineer – Integrations to provide second and third-line technical support for highly complex software and systems. You will work closely with field engineers, technicians, and product support teams to diagnose, troubleshoot, and resolve technical issues that cannot be fixed by first-line support.
This role will involve direct interaction with customers when the product is highly technical or sophisticated in nature, as well as supporting internal teams with technical challenges. You may also assist with customer installations and training.
Key Responsibilities
- Provide advanced technical support for complex software, systems, and integrations.
- Troubleshoot, repair, and debug technical issues escalated from first-line support.
- Liaise with engineering teams to report design, reliability, and maintenance issues.
- Assist in product installation, configuration, and customer training.
- Support ITSM, ITIL, or CMDB-related processes.
Skills & Experience Required
- Strong understanding of ITSM, ITIL, or CMDB concepts.
- Advanced Unix/Linux experience.
- Hands-on experience with cloud platforms such as Microsoft Azure, AWS, Google Cloud Platform, and Okta.
- Proven experience in a technical support role dealing with complex or highly technical systems.
- Excellent problem-solving and customer service skills.
How to Apply:
Please submit your CV detailing relevant technical support and integration experience.
*Rates depend on experience and client requirements
Technical Support Engineer - Integrations employer: Salt Search
Contact Detail:
Salt Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Integrations
✨Tip Number 1
Familiarise yourself with the specific cloud platforms mentioned in the job description, such as Microsoft Azure and AWS. Having hands-on experience or even completing relevant certifications can significantly boost your confidence and demonstrate your commitment to potential employers.
✨Tip Number 2
Brush up on your ITSM and ITIL knowledge. Understanding these frameworks will not only help you in the role but also show that you are well-versed in industry standards, making you a more attractive candidate.
✨Tip Number 3
Prepare for technical scenarios that may come up during interviews. Think about complex issues you've resolved in the past and be ready to discuss your troubleshooting process and how you liaised with other teams to find solutions.
✨Tip Number 4
Since this role involves direct customer interaction, practice your communication skills. Being able to explain complex technical concepts in simple terms is crucial, so consider role-playing with a friend or colleague to refine your approach.
We think you need these skills to ace Technical Support Engineer - Integrations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant technical support experience, especially with complex software and systems. Emphasise your familiarity with ITSM, ITIL, and cloud platforms like Microsoft Azure and AWS.
Showcase Problem-Solving Skills: In your application, provide specific examples of how you've diagnosed and resolved technical issues in previous roles. This will demonstrate your ability to handle the complexities of the position.
Highlight Customer Interaction Experience: Since the role involves direct customer interaction, mention any experience you have in providing customer support or training. This will show that you can communicate effectively with clients.
Proofread Your Application: Before submitting, carefully proofread your CV and any accompanying documents. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a technical support role.
How to prepare for a job interview at Salt Search
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of ITSM, ITIL, and CMDB concepts. Be prepared to discuss how you've applied these in previous roles, especially in troubleshooting complex software and systems.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenging technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to clearly articulate your thought process and the steps you took to find a solution.
✨Familiarise Yourself with Cloud Platforms
Since the role requires hands-on experience with cloud platforms like Microsoft Azure, AWS, and Google Cloud, be ready to discuss your experience with these technologies. Highlight any specific projects or integrations you've worked on.
✨Practice Customer Interaction Scenarios
As this role involves direct customer interaction, think about how you would handle various customer scenarios. Practice explaining complex technical concepts in simple terms, as well as how you would manage customer expectations during support calls.
