Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage office tech equipment.
- Company: Join a fast-growing tech company focused on sustainable energy solutions.
- Benefits: Enjoy a collaborative environment with opportunities for learning and development.
- Why this job: Be part of a meaningful mission while gaining hands-on experience in tech support.
- Qualifications: Experience in IT support, familiarity with Mac, ChromeOS, and AV systems required.
- Other info: Office-based role in Central London, primarily on-site four days a week.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Tech Services Analyst – London (Office-Based)
Location: Central LondonContract: PermanentWorking Model: Primarily on-site (4 days a week)Start Date: ASAP
A fast-growing technology company within the energy sector is seeking a Tech Services Analyst to join their internal support team based in London. This organisation is focused on accelerating the transition to a more sustainable, affordable, and resilient energy future. Supporting both UK and international colleagues, this role is key to maintaining operational efficiency as the business continues to scale.
Key Responsibilities:
-
Provide first and second-line IT support (remote and desk-side) to internal staff
-
Investigate, diagnose, and resolve hardware, software, and AV-related issues
-
Support onboarding and offboarding processes, including equipment setup
-
Maintain and improve internal documentation and technical procedures
-
Monitor systems and ensure a consistent support experience across global teams
-
Manage office tech equipment and ensure AV systems operate effectively for events
-
Collaborate with teams in different time zones and provide handovers as needed
Required Skills and Experience:
-
Previous experience in an IT support or technical service desk role
-
Experience supporting Mac hardware, ChromeOS, and Google Workspace
-
Familiarity with AV systems and conferencing tools
-
Basic understanding of TCP/IP networking
-
Ability to follow and improve technical processes and procedures
-
Strong problem-solving and communication skills
-
Proactive mindset and the ability to work independently in a fast-paced environment
Desirable:
-
Google Workspace administration experience
-
Experience with both Mac and ChromeOS operating systems
-
Experience working in a scale-up or technology-led organisation
Why Join:
This is an opportunity to be part of a growing team at the centre of a meaningful mission. The company fosters an inclusive, collaborative environment with a focus on continuous learning and innovation. The role offers hands-on experience, scope for development, and a chance to contribute to a purpose-driven business.
*Rates depend on experience and client requirements
Tech Services Analyst employer: Salt Search
Contact Detail:
Salt Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Services Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Mac hardware, ChromeOS, and Google Workspace. Being able to demonstrate your hands-on experience with these systems during your interactions will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully diagnosed and resolved IT issues, especially in a fast-paced environment. This will help you stand out as a proactive candidate who can handle the demands of the role.
✨Tip Number 3
Since the role involves collaboration with teams across different time zones, be ready to showcase your communication skills. Consider how you can effectively convey technical information to non-technical colleagues, as this will be crucial for maintaining operational efficiency.
✨Tip Number 4
Research the company's mission and values, particularly their focus on sustainability and innovation in the energy sector. Be prepared to express how your personal values align with theirs, as cultural fit is often just as important as technical skills in a growing company.
We think you need these skills to ace Tech Services Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and technical service roles. Emphasise your familiarity with Mac hardware, ChromeOS, and Google Workspace, as these are key requirements for the Tech Services Analyst position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and proactive mindset. Mention specific examples of how you've successfully resolved technical issues in previous roles, and express your enthusiasm for contributing to a sustainable energy future.
Highlight Relevant Skills: In your application, clearly outline your experience with AV systems and conferencing tools, as well as your understanding of TCP/IP networking. This will demonstrate your capability to manage office tech equipment effectively.
Showcase Collaboration Experience: Since the role involves collaborating with teams across different time zones, include examples of past experiences where you worked effectively in a team environment. Highlight any experience you have in onboarding or offboarding processes to show your versatility.
How to prepare for a job interview at Salt Search
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Mac hardware, ChromeOS, and Google Workspace. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the Tech Services Analyst role.
✨Understand the Company’s Mission
Research the company's focus on sustainable energy solutions. During the interview, express your enthusiasm for their mission and how your skills can contribute to their goals. This shows that you are not just looking for a job, but are genuinely interested in being part of their journey.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would approach specific technical problems. Practice articulating your thought process clearly and logically. This will help interviewers see your problem-solving skills in action, which is crucial for the role.
✨Demonstrate Communication Skills
Since the role involves collaborating with teams across different time zones, effective communication is key. Be ready to discuss how you’ve successfully communicated technical information to non-technical colleagues in the past, showcasing your ability to bridge the gap between tech and users.
