At a Glance
- Tasks: Configure and deploy laptops while providing onsite support during IT rollouts.
- Company: Join a dynamic retail environment in London with a focus on tech innovation.
- Benefits: Competitive daily rate, flexible working options, and hands-on experience.
- Other info: Opportunity for growth in a fast-paced, collaborative team.
- Why this job: Be part of exciting new store openings and make a real impact on tech setups.
- Qualifications: Experience with imaging tools and basic networking knowledge required.
The predicted salary is between 30000 - 45000 £ per year.
Daily rate: £250 - £450 (inside IR35)
Duration: 3 - 6 months
Start: ASAP
We are looking for a proactive Onsite Support Engineer with strong experience in device deployment, imaging, and retail IT rollouts. This role supports store IT setups and network deployments across multiple locations, working closely with vendors, project teams, and stakeholders.
Key Responsibilities
- Configure, image, and deploy laptops and end-user devices at scale
- Provide onsite user support during and after rollouts
- Support new store openings and refurbishments (IT and network setup)
- Assist with network installations (routers, switches, Wi-Fi) and connectivity checks
- Track deployment progress and resolve issues to minimise disruption
- Coordinate with vendors, procurement, and project stakeholders
- Maintain accurate documentation and ensure compliance with IT standards
Skills Experience
- Strong experience with laptop imaging tools (e.g. Intune, SCCM, Autopilot)
- Solid knowledge of Windows (macOS desirable)
- Basic networking knowledge (LAN/WAN, Wi-Fi, DHCP, DNS)
- Experience in device rollouts and multi-site environments
Support Engineer (On-site, macOS, Autopilot) - Retail - London employer: Salt Search
Join a dynamic and innovative team as a Support Engineer in London, where you'll play a crucial role in enhancing retail IT operations. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of technology. With competitive daily rates and the chance to work on exciting projects across multiple locations, this is an excellent opportunity for those seeking meaningful and rewarding employment in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (On-site, macOS, Autopilot) - Retail - London
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer for projects or offer your skills to local businesses. This not only boosts your experience but also shows potential employers that you're proactive and passionate about IT rollouts.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to macOS, Autopilot, and networking. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and resources that can help you land that Support Engineer gig. Plus, it’s a great way to show your interest in working with us directly.
We think you need these skills to ace Support Engineer (On-site, macOS, Autopilot) - Retail - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with device deployment and imaging, especially with macOS and Autopilot. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Support Engineer role. Share specific examples of your past experiences in retail IT rollouts and how you’ve tackled challenges.
Show Off Your Problem-Solving Skills:In your application, highlight instances where you’ve resolved issues during deployments or supported users effectively. We love proactive problem solvers, so let us know how you’ve minimised disruption in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Salt Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Autopilot, and any imaging tools like Intune or SCCM. Be ready to discuss your hands-on experience with these technologies, as well as any challenges you've faced during device rollouts.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles, especially in multi-site environments. Think about specific scenarios where you resolved deployment problems or improved processes, as this will demonstrate your proactive approach.
✨Understand the Retail Environment
Familiarise yourself with the unique challenges of IT support in retail settings. Be prepared to discuss how you would handle high-pressure situations, such as new store openings or refurbishments, and how you can minimise disruption during rollouts.
✨Communicate Effectively
Since you'll be coordinating with vendors and project stakeholders, practice clear and concise communication. Be ready to explain technical concepts in layman's terms, as this will show your ability to work collaboratively with non-technical team members.
