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- Tasks: Lead IT onboarding and operations for a major national programme, ensuring smooth transitions for new staff.
- Company: Join the British Council, a key player in delivering impactful educational programmes.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience in a dynamic environment.
- Other info: Fast-paced role with opportunities to improve processes and support a large team.
- Why this job: Make a real difference by supporting over 150 staff and enhancing IT service delivery.
- Qualifications: Experience in IT operations and onboarding processes, with strong communication skills.
IT Onboarding and Operations Manager
Rate: £500 to £600 per day Inside IR35
Contract: Initial 9 months with strong likelihood of extension or transition into IT Manager
Location: Stratford, London. Predominantly office based, initially 5 days per week.
Overview: The British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations and Onboarding specialist to support the mobilisation of over 150 staff across the UK. This is a hands-on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one.
Key Responsibilities:
- Own and coordinate end to end onboarding across large scale hiring waves
- Manage Joiners Movers Leavers processes, including bulk onboarding activity
- Ensure all users have appropriate system access, devices, and support
- Act as the on-site IT point of contact for troubleshooting and user support
- Liaise with service desk and wider D&T teams to resolve issues quickly
- Track and manage tickets, service requests, and operational performance
- Work closely with HR, suppliers, and internal teams to remove onboarding blockers
- Maintain onboarding documentation, processes, and governance
- Support service delivery improvements and operational efficiency
- Act as a bridge between programme teams and IT functions
Key Requirements:
- Strong experience in IT operations, service delivery, or IT support environments
- Proven experience managing onboarding or JML processes at scale
- Background working in large or complex organisations
- Hands-on approach with ability to troubleshoot and support users directly
- Strong stakeholder engagement and communication skills
- Experience working with service desk environments and ITSM processes
- Ability to coordinate across multiple teams and suppliers
- Comfortable working in a fast-paced, high volume environment
Desirable:
- ITIL certification or strong ITIL knowledge
- Experience in large scale onboarding, migrations, or transformation programmes
- Exposure to Microsoft environments including Windows, M365, Intune
- Experience working with outsourced IT or third party suppliers
What they are really looking for:
- Someone visible, proactive, and hands-on
- Someone who fixes problems, not just escalates them
- Someone who can handle volume and pressure
- Someone who improves processes while delivering day to day support
System And Network Manager in London employer: Salt Search
Contact Detail:
Salt Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System And Network Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings before they hit the market.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message to the hiring manager can show your enthusiasm and keep you on their radar.
✨Tip Number 3
Prepare for interviews by researching the company and role thoroughly. Know their values, recent projects, and how you can contribute. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you through the process. Plus, applying directly through us can give you an edge in getting noticed by employers.
We think you need these skills to ace System And Network Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of System and Network Manager. Highlight your experience in IT operations and onboarding processes, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your hands-on approach and problem-solving skills, and don’t forget to mention your experience with large-scale onboarding.
Showcase Your Communication Skills: Since strong stakeholder engagement is key, make sure to highlight your communication skills in your application. We want to see how you’ve effectively coordinated with teams and suppliers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Salt Search
✨Know Your Onboarding Processes
Make sure you’re well-versed in the Joiners, Movers, Leavers (JML) processes. Be ready to discuss your experience managing these at scale and how you’ve tackled any challenges that arose during onboarding.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've directly supported users and resolved IT issues. Highlight your hands-on approach and be ready to explain how you would handle common troubleshooting scenarios.
✨Engage with Stakeholders
Demonstrate your strong communication skills by discussing how you’ve effectively liaised with HR, suppliers, and internal teams. Share specific instances where your engagement helped remove onboarding blockers or improved service delivery.
✨Familiarise Yourself with ITIL Practices
If you have ITIL knowledge or certification, be sure to mention it. Discuss how you’ve applied ITIL principles in previous roles to enhance operational efficiency and service delivery.