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- Tasks: Lead IT onboarding and operations for a major national programme, ensuring smooth user experiences.
- Company: Join the British Council, a dynamic organisation making a difference across the UK.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience in a fast-paced environment.
- Other info: Opportunity to work in a collaborative setting with excellent career growth potential.
- Why this job: Be the go-to person for IT support and make a real impact on staff productivity.
- Qualifications: Experience in IT operations and onboarding processes, with strong communication skills.
Rate: £500 to £600 per day Inside IR35 Contract Initial 9 months with strong likelihood of extension or transition into IT Manager
Location: Stratford, London Predominantly office based, initially 5 days per week
Overview: The British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations and Onboarding specialist to support the mobilisation of over 150 staff across the UK. This is a hands-on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one.
Key Responsibilities:
- Own and coordinate end to end onboarding across large scale hiring waves
- Manage Joiners Movers Leavers processes, including bulk onboarding activity
- Ensure all users have appropriate system access, devices, and support
- Act as the on-site IT point of contact for troubleshooting and user support
- Liaise with service desk and wider D&T teams to resolve issues quickly
- Track and manage tickets, service requests, and operational performance
- Work closely with HR, suppliers, and internal teams to remove onboarding blockers
- Maintain onboarding documentation, processes, and governance
- Support service delivery improvements and operational efficiency
- Act as a bridge between programme teams and IT functions
Key Requirements:
- Strong experience in IT operations, service delivery, or IT support environments
- Proven experience managing onboarding or JML processes at scale
- Background working in large or complex organisations
- Hands-on approach with ability to troubleshoot and support users directly
- Strong stakeholder engagement and communication skills
- Experience working with service desk environments and ITSM processes
- Ability to coordinate across multiple teams and suppliers
- Comfortable working in a fast-paced, high volume environment
Desirable:
- ITIL certification or strong ITIL knowledge
- Experience in large scale onboarding, migrations, or transformation programmes
- Exposure to Microsoft environments including Windows, M365, Intune
- Experience working with outsourced IT or third party suppliers
What they are really looking for:
- Someone visible, proactive, and hands-on
- Someone who fixes problems, not just escalates them
- Someone who can handle volume and pressure
- Someone who improves processes while delivering day to day support
IT Operations Manager - Networks in London employer: Salt Search
Contact Detail:
Salt Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager - Networks in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT operations. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your hands-on experience in IT operations and onboarding. Share specific examples of how you've tackled challenges and improved processes.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email. It keeps you fresh in their minds and shows that you're genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you can ensure your application gets the attention it deserves, and you’ll be one step closer to landing that IT Operations Manager gig!
We think you need these skills to ace IT Operations Manager - Networks in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience in onboarding and IT service delivery, and don’t forget to mention any relevant ITIL knowledge or certifications you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your hands-on approach and ability to troubleshoot effectively.
Showcase Your Stakeholder Engagement Skills: In your application, emphasise your communication skills and how you've successfully engaged with stakeholders in previous roles. This is key for coordinating across teams and suppliers, so make it stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Salt Search
✨Know Your Onboarding Processes
Make sure you’re well-versed in the Joiners, Movers, Leavers (JML) processes. Be ready to discuss your experience managing these at scale and how you’ve tackled any challenges. This will show that you understand the core responsibilities of the role.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've directly supported users and resolved IT issues in previous roles. Highlight specific situations where your hands-on approach made a difference. This will demonstrate your proactive nature and problem-solving abilities.
✨Engage with Stakeholders
Think about how you’ve effectively communicated and collaborated with various teams in the past. Be ready to share examples of how you’ve engaged with HR, suppliers, and internal teams to remove onboarding blockers. This will illustrate your strong stakeholder engagement skills.
✨Familiarise Yourself with ITIL Practices
If you have ITIL knowledge or certification, be prepared to discuss how you’ve applied these principles in your work. If not, brush up on the basics and think about how they relate to service delivery improvements. This will show your commitment to operational efficiency.