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- Tasks: Coordinate IT onboarding and support for over 150 staff, ensuring smooth operations.
- Company: Join the British Council, a leader in educational and cultural exchange.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience.
- Other info: Fast-paced role with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing IT service delivery in a dynamic environment.
- Qualifications: Experience in IT operations and onboarding processes, strong communication skills required.
Rate £500 to £600 per day Inside IR35 Contract. Initial 9 months with strong likelihood of extension or transition into IT Manager.
Location: Stratford, London. Predominantly office based, initially 5 days per week.
Overview: The British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations and Onboarding specialist to support the mobilisation of over 150 staff across the UK. This is a hands-on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one.
Key Responsibilities:
- Own and coordinate end to end onboarding across large scale hiring waves.
- Manage Joiners Movers Leavers processes, including bulk onboarding activity.
- Ensure all users have appropriate system access, devices, and support.
- Act as the on-site IT point of contact for troubleshooting and user support.
- Liaise with service desk and wider D&T teams to resolve issues quickly.
- Track and manage tickets, service requests, and operational performance.
- Work closely with HR, suppliers, and internal teams to remove onboarding blockers.
- Maintain onboarding documentation, processes, and governance.
- Support service delivery improvements and operational efficiency.
- Act as a bridge between programme teams and IT functions.
Key Requirements:
- Strong experience in IT operations, service delivery, or IT support environments.
- Proven experience managing onboarding or JML processes at scale.
- Background working in large or complex organisations.
- Hands-on approach with ability to troubleshoot and support users directly.
- Strong stakeholder engagement and communication skills.
- Experience working with service desk environments and ITSM processes.
- Ability to coordinate across multiple teams and suppliers.
- Comfortable working in a fast-paced, high volume environment.
Desirable:
- ITIL certification or strong ITIL knowledge.
- Experience in large scale onboarding, migrations, or transformation programmes.
- Exposure to Microsoft environments including Windows, M365, Intune.
- Experience working with outsourced IT or third party suppliers.
What they are really looking for:
- Someone visible, proactive, and hands-on.
- Someone who fixes problems, not just escalates them.
- Someone who can handle volume and pressure.
- Someone who improves processes while delivering day to day support.
IT Operations Manager in London employer: Salt Search
Contact Detail:
Salt Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at the British Council or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT operations and onboarding. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your hands-on approach! During interviews, share specific examples of how you've tackled challenges in IT support or onboarding processes. This will demonstrate your proactive nature and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience in IT operations, onboarding processes, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the responsibilities listed in the job description. Let us know why you’re excited about joining StudySmarter!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've successfully resolved issues or improved processes. We love candidates who are proactive and hands-on, so share those stories that demonstrate your ability to troubleshoot and support users directly.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Salt Search
✨Know Your Onboarding Processes
Make sure you understand the end-to-end onboarding processes, especially Joiners Movers Leavers (JML). Be ready to discuss how you've managed similar processes in the past and any challenges you faced. This will show that you're not just familiar with the theory but have practical experience.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've resolved IT issues in a hands-on manner. The British Council is looking for someone who can fix problems directly, so be ready to share specific instances where your troubleshooting made a difference.
✨Engage with Stakeholders
Highlight your experience in stakeholder engagement. Be prepared to discuss how you've coordinated with various teams and suppliers to ensure smooth operations. This will demonstrate your ability to communicate effectively and manage relationships.
✨Demonstrate Process Improvement Mindset
Think about times when you've improved processes in your previous roles. Be ready to talk about what you did, the impact it had, and how you can bring that mindset to the British Council. They want someone proactive who can enhance operational efficiency.