At a Glance
- Tasks: Lead IT onboarding and operations for a major national programme, ensuring smooth user experiences.
- Company: Join the British Council, a dynamic organisation making a difference across the UK.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience in a fast-paced environment.
- Other info: Opportunity to work in a collaborative setting with excellent career growth potential.
- Why this job: Be the go-to person for IT support and make a real impact on staff productivity.
- Qualifications: Experience in IT operations and onboarding processes, with strong communication skills.
Please make sure you read the following details carefully before making any applications.
Rate: £500 to £600 per day Inside IR35 Contract Initial 9 months with strong likelihood of extension or transition into IT Manager
Location: Stratford, London. Predominantly office based, initially 5 days per week.
Overview: The British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations and Onboarding specialist to support the mobilisation of over 150 staff across the UK. This is a hands-on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one.
Key Responsibilities:
- Own and coordinate end to end onboarding across large scale hiring waves
- Manage Joiners Movers Leavers processes, including bulk onboarding activity
- Ensure all users have appropriate system access, devices, and support
- Act as the on-site IT point of contact for troubleshooting and user support
- Liaise with service desk and wider D&T teams to resolve issues quickly
- Track and manage tickets, service requests, and operational performance
- Work closely with HR, suppliers, and internal teams to remove onboarding blockers
- Maintain onboarding documentation, processes, and governance
- Support service delivery improvements and operational efficiency
- Act as a bridge between programme teams and IT functions
Key Requirements:
- Strong experience in IT operations, service delivery, or IT support environments
- Proven experience managing onboarding or JML processes at scale
- Background working in large or complex organisations
- Hands-on approach with ability to troubleshoot and support users directly
- Strong stakeholder engagement and communication skills
- Experience working with service desk environments and ITSM processes
- Ability to coordinate across multiple teams and suppliers
- Comfortable working in a fast-paced, high-volume environment
Desirable:
- ITIL certification or strong ITIL knowledge
- Experience in large scale onboarding, migrations, or transformation programmes
- Exposure to Microsoft environments including Windows, M365, Intune
- Experience working with outsourced IT or third party suppliers
What they are really looking for:
- Someone visible, proactive, and hands-on
- Someone who fixes problems, not just escalates them
- Someone who can handle volume and pressure
- Someone who improves processes while delivering day to day support
*Rates depend on experience and client requirements
IT Operations Manager employer: Salt Search
The British Council is an exceptional employer, offering a dynamic work environment in Stratford, London, where you can make a meaningful impact on the onboarding experience of over 150 staff as part of a national programme. With a strong focus on employee growth and development, the company fosters a collaborative culture that encourages innovation and problem-solving, ensuring that you are supported every step of the way. Enjoy competitive rates and the opportunity to work within a diverse team dedicated to delivering high-quality IT service delivery and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about opportunities at the British Council. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for interviews by brushing up on your IT operations knowledge. Be ready to discuss your hands-on experience with onboarding and service delivery. We want to see how you can tackle real-world problems!
✨Tip Number 3
Showcase your proactive approach! During interviews, share examples of how you've improved processes or resolved issues quickly in past roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. It’s packed with details about what we’re looking for, and understanding these will help you tailor your application to show us you’re the right fit.
Showcase Your Relevant Experience:When writing your application, highlight your experience in IT operations and onboarding. We want to see how your background aligns with our needs, so don’t hold back on sharing specific examples of your past successes!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right place and helps us keep track of all candidates efficiently. Plus, it’s super easy!
How to prepare for a job interview at Salt Search
✨Know Your Onboarding Processes
Make sure you brush up on your knowledge of onboarding processes, especially Joiners, Movers, and Leavers (JML). Be ready to discuss how you've managed these processes in the past and any challenges you've faced. This will show that you understand the key responsibilities of the role.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've directly supported users and resolved IT issues. Highlight your hands-on approach and ability to troubleshoot effectively. The British Council is looking for someone who fixes problems, so be ready to demonstrate your problem-solving skills.
✨Engage with Stakeholders
Think about your experience working with various stakeholders, including HR and suppliers. Be prepared to discuss how you've coordinated across teams to remove onboarding blockers and improve service delivery. Strong communication skills are a must, so practice articulating your experiences clearly.
✨Familiarise Yourself with ITIL Practices
If you have ITIL certification or knowledge, make sure to mention it during the interview. Even if you don't, understanding ITSM processes and how they apply to service delivery can set you apart. Be ready to discuss how you've applied these principles in your previous roles.
