At a Glance
- Tasks: Lead and innovate CRM strategies to drive revenue and customer retention.
- Company: Dynamic FinTech company undergoing exciting transformation.
- Benefits: Competitive salary, bonus, and flexible working arrangements.
- Other info: Opportunity to work with cutting-edge technology and a talented team.
- Why this job: Take ownership and make a real impact in a high-growth environment.
- Qualifications: Proven experience in CRM strategy and team leadership.
The predicted salary is between 110000 - 125000 £ per year.
We've partnered with a leading high-growth FinTech undergoing a major transformation across performance and lifecycle marketing. With strong foundations already in place, they are now looking for an Associate CRM Director to take ownership of the function and elevate it into a truly best-in-class, commercially driven engine. This is not a maintenance role. It's a build, scale and optimise opportunity for someone who wants real ownership and impact.
The Role
You'll take full ownership of CRM strategy and execution across a key market, leading a small, capable team and working closely with senior stakeholders across marketing, product and technology. The focus is on driving revenue and retention, building high-performing lifecycle programmes, embedding automation and AI into campaign execution, and moving quickly from idea to build, test and optimise. This is a hands-on leadership role where you'll be expected to lead from the front, not sit above the detail.
What You'll Be Doing
- Own and evolve the end-to-end CRM strategy, aligned to commercial growth targets
- Build and optimise multi-channel lifecycle journeys including onboarding, engagement, reactivation and cross-sell
- Drive segment...
Head of CRM - FinTech employer: Salt Search
Join a dynamic and innovative FinTech company that prioritises employee growth and development, offering a collaborative work culture where your ideas can truly make an impact. With a focus on building and optimising cutting-edge CRM strategies, you'll have the opportunity to lead a talented team in a fast-paced environment while enjoying competitive compensation and flexible working arrangements in the heart of London. This is more than just a job; it's a chance to be part of a transformative journey in a high-growth sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of CRM - FinTech
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work in CRM. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company’s current CRM strategies. Show them you’re not just another candidate; demonstrate how your vision aligns with their goals and how you can elevate their CRM function.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email that reiterates your enthusiasm for the role and highlights a key point from your conversation. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Head of CRM - FinTech
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of CRM. Highlight your experience in building and optimising CRM strategies, and don’t forget to mention any hands-on leadership roles you've had. We want to see how you can drive revenue and retention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've taken ownership of CRM functions and led teams to success. Make it personal and engaging!
Showcase Your Results:When detailing your past experiences, focus on the results you've achieved. Use metrics to demonstrate how your strategies have driven growth or improved customer engagement. Numbers speak volumes, and we love to see tangible outcomes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Salt Search
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM strategies and tools, especially those relevant to FinTech. Brush up on how automation and AI can enhance customer journeys, as this role is all about driving revenue and retention through innovative solutions.
✨Showcase Your Leadership Skills
Prepare examples that highlight your hands-on leadership style. Discuss how you've successfully led teams in previous roles, focusing on building and optimising CRM strategies. Be ready to explain how you motivate your team and drive results.
✨Understand the Business Landscape
Research the company’s current position in the market and its competitors. Be prepared to discuss how you can elevate their CRM function to a best-in-class level. This shows you’re not just interested in the role but also in the company’s growth and success.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges in CRM strategy execution. Think about past experiences where you’ve had to build, scale, or optimise processes, and be ready to share these insights during the interview.
