Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert support for Google Workspace and troubleshoot complex user issues.
- Company: Join a dynamic tech company in Central London with a collaborative culture.
- Benefits: Enjoy a competitive salary, bonuses, and excellent benefits in a hybrid work environment.
- Why this job: Be the go-to expert and make a real impact on employee digital experiences.
- Qualifications: Strong L3 Google Workspace experience and excellent troubleshooting skills required.
- Other info: Great opportunity for career growth in a fast-paced, innovative setting.
The predicted salary is between 45000 - 50000 £ per year.
We are hiring an experienced End User Support Engineer with strong Level 3 Google Workspace expertise to support a fast-paced, collaborative environment. This is a hybrid role (Tuesday-Thursday in Central London office), offering a competitive salary and excellent benefits.
Salary: £45,000-£50,000 + bonus + benefits (DOE)
Location: Central London (Hybrid - Tues-Thurs onsite)
Clearance: SC Cleared or willing to undergo clearance
The Role
You will be the go-to expert for Google Workspace, providing L1-L3 support and ensuring a seamless digital experience for employees. The key focus is strong L3 Google Workspace administration and troubleshooting experience within a corporate environment.
Key Responsibilities
- Google Workspace Support (Core Focus)
- Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.)
- Troubleshoot complex user, permission, integration, routing, and security issues
- Manage and optimise the Google Admin Console
- Configure compliance, security settings, SSO, and MDM integrations
- Monitor system health and implement corrective actions
- End User & Device Support
- Support Mac (70%) and PC (30%) environments (OS & iOS included)
- Install, configure and maintain laptops, workstations, printers, and mobile devices
- Perform patching, system updates, and proactive endpoint maintenance
- Support AV conferencing equipment (Logitech & Yealink)
- Incident & Service Management
- Log, categorise and resolve incidents via ticketing systems (Jira, JumpCloud, etc.)
- Escalate complex issues appropriately while maintaining ownership
- Ensure full documentation and high user satisfaction before closure
- Create and maintain knowledge base articles
- Software & Access Management
- Manage user provisioning, permissions and group policies
- Oversee software deployment, upgrades, patching and licence compliance
- Support Slack (Salesforce Slack Admin), Airtable and related SaaS tools
- Network & Connectivity
- Troubleshoot LAN, Wi-Fi, VPN and remote access issues
- Support remote workers with secure access setup
- Assist with cloud-based infrastructure (PaaS & IaaS environments)
Required Experience
- Proven L3 Google Workspace administration experience in a corporate environment
- Strong expertise in Google Admin Console, security and user management
- Google Workspace Administrator Certification (Associate Level)
- Salesforce Certified Slack Administrator
- Airtable Administrator Certification
- Strong Mac & PC support experience
- Experience with SSO, identity management and MDM solutions
- Knowledge of ITIL and ticketing systems
- Excellent troubleshooting and communication skills
Nice to Have
- Scripting experience (Google Apps Script, PowerShell or Python)
- M365 administration experience
3rd Line Support Engineer - Google Workspace employer: Salt Search
Contact Detail:
Salt Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer - Google Workspace
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with Google Workspace. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or Google Admin Console wizardry, consider creating a portfolio or a blog. Share your experiences and solutions to common issues – it’ll make you stand out!
✨Tip Number 3
Prepare for the interview like it’s a big game! Research common interview questions for L3 support roles and practice your answers. Don’t forget to brush up on your Google Workspace knowledge – they’ll want to see your expertise in action.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of landing that interview.
We think you need these skills to ace 3rd Line Support Engineer - Google Workspace
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your L3 Google Workspace experience and any relevant certifications. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your troubleshooting successes and how you've supported users in the past.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure your application reflects your excellent communication skills. Whether it's through your CV or cover letter, let us know how you keep users informed and satisfied.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Salt Search
✨Know Your Google Workspace Inside Out
Make sure you brush up on your Google Workspace knowledge before the interview. Be ready to discuss your experience with Gmail, Drive, Docs, and other tools in detail. They’ll likely ask you about specific troubleshooting scenarios, so think of examples where you’ve resolved complex issues.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your problem-solving abilities. Think of a few challenging incidents you've handled in the past, especially those involving user permissions or security issues. Being able to articulate your thought process during these situations will impress them.
✨Familiarise Yourself with the Tools
Since this role involves using ticketing systems like Jira and JumpCloud, it’s a good idea to familiarise yourself with these platforms. If you have experience with them, be ready to share how you used them effectively in previous roles.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice explaining technical concepts in simple terms, as you may need to support users who aren’t tech-savvy. Confidence in your communication can set you apart from other candidates.