At a Glance
- Tasks: Lead the Voids Service, driving performance and improving housing availability.
- Company: Large London local authority focused on community impact.
- Benefits: Competitive daily rate, contract role with potential for growth.
- Other info: Dynamic role with a focus on operational efficiency and team collaboration.
- Why this job: Make a real difference in social housing and enhance community living standards.
- Qualifications: Proven experience in social housing operations and strong leadership skills.
The predicted salary is between 40950 - 50050 £ per year.
A large London local authority is seeking an experienced Senior Operations Manager (Property - Voids) to lead the day-to-day operational delivery of its Voids Service. The role will be responsible for driving performance across internal teams, contractors and support functions, with a strong focus on reducing void turnaround times, improving contractor performance, reducing backlog, increasing housing availability and protecting rental income. You will provide visible operational leadership, manage Contracts Managers, oversee service performance and support the delivery of the wider Voids Recovery Programme.
Key Responsibilities
- Lead the day-to-day operational delivery of the Voids Service
- Manage and hold Contracts Managers accountable for performance and delivery
- Oversee Surveyors, Service Managers and operational teams
- Drive improvements in void turnaround times, backlog reduction and weekly property completions
- Manage contractor performance, capacity, productivity and service delivery
- Challenge underperformance and lead recovery activity where targets are not being achieved
- Oversee workforce deployment, resource planning and operational workflows
- Identify and remove delays and bottlenecks across the end-to-end void process
- Monitor KPIs, SLAs and operational performance data
- Lead operational and contractor performance meetings
- Manage escalated operational risks, issues and service failures
- Ensure properties are returned to a safe, compliant and lettable standard efficiently
- Drive operational efficiency, value for money and reductions in void-related rental loss
- Promote a high-performance, accountable and collaborative working culture
Essential Experience
- Significant experience leading social housing voids, repairs or property maintenance operations
- Strong understanding of social housing operational environments
- Experience delivering operational improvements and managing performance
Senior Operations Manager (Property - Voids) employer: Salt Search Careers
As a leading global firm, we pride ourselves on being an excellent employer that values innovation and collaboration. Our work culture fosters continuous learning and growth, providing employees with opportunities to enhance their skills while contributing to critical services in the UK. With a strong focus on employee well-being and a supportive environment, we ensure that our team members thrive both personally and professionally in vibrant locations like London, Manchester, Ipswich, and Cheltenham.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager (Property - Voids)
✨Get Involved with Local Real Estate Events
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✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
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Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
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We think you need these skills to ace Senior Operations Manager (Property - Voids)
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to Salt Search Careers for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with Salt Search Careers and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at Salt Search Careers
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where Salt Search Careers operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on Salt Search Careers.
