IT Service Desk Analyst - NHS in Norfolk

IT Service Desk Analyst - NHS Location: Norwich - Hybrid Working Contract: Initially 3-6 months Day Rate: £110 per day IR35: Inside IR35 Hours: 37.5 hours per week, Monday-Friday Shifts: Between 08:00-18:00 Start: ASAP We are recruiting for an experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation. The role will provide first-line technical support to clinical and corporate users, acting as the first point of contact for IT incidents, service requests and technical queries. Key Responsibilities ·Provide first-line technical support for hardware, software, application and network incidents. ·Log, classify, prioritise and manage incidents and service requests. ·Troubleshoot issues remotely and provide first-time fixes wherever possible. ·Install and configure desktop software. ·Administer user accounts and system access in line with security policies. ·Escalate unresolved incidents to appropriate specialist support teams. ·Provide clear technical advice and guidance to users with varying levels of IT knowledge. ·Maintain accurate service desk records and ...