At a Glance
- Tasks: Lead the Voids Service, driving performance and improving housing availability.
- Company: A large London local authority focused on social housing.
- Benefits: Competitive daily rate, impactful work, and a chance to lead change.
- Other info: On-site role in South London with opportunities for professional growth.
- Why this job: Make a real difference in the community by improving housing services.
- Qualifications: Experience in social housing voids and strong leadership skills required.
The predicted salary is between 40950 - 50050 £ per year.
A large London local authority is seeking an experienced Senior Operations Manager (Property - Voids) to lead the day-to-day operational delivery of its Voids Service. The role will be responsible for driving performance across internal teams, contractors and support functions, with a strong focus on reducing void turnaround times, improving contractor performance, reducing backlog, increasing housing availability and protecting rental income. You will provide visible operational leadership, manage Contracts Managers, oversee service performance and support the delivery of the wider Voids Recovery Programme.
Key Responsibilities
- Lead the day-to-day operational delivery of the Voids Service
- Manage and hold Contracts Managers accountable for performance and delivery
- Oversee Surveyors, Service Managers and operational teams
- Drive improvements in void turnaround times, backlog reduction and weekly property completions
- Manage contractor performance, capacity, productivity and service delivery
- Challenge underperformance and lead recovery activity where targets are not being achieved
- Oversee workforce deployment, resource planning and operational workflows
- Identify and remove delays and bottlenecks across the end-to-end void process
- Monitor KPIs, SLAs and operational performance data
- Lead operational and contractor performance meetings
- Manage escalated operational risks, issues and service failures
- Ensure properties are returned to a safe, compliant and lettable standard efficiently
- Drive operational efficiency, value for money and reductions in void-related rental loss
- Promote a high-performance, accountable and collaborative working culture
Essential Experience
- Significant experience leading social housing voids, repairs or property maintenance operations
- Strong understanding of social housing operational environments
- Experience delivering operational recovery or service improvement programmes
- Proven experience managing operational management teams
- Extensive contractor and supplier management experience
- Strong track record of improving service performance and reducing operational backlogs
- Experience managing multiple operational workstreams and competing priorities
- Strong knowledge of KPIs, SLAs, productivity and performance management
- Experience working within regulated housing or property environments
- Strong stakeholder, leadership and escalation management skills
Important Information
- Applicants must have the Right to Work in the UK
- Applicants must be UK residents
- This is an on-site role in South London
- Candidates must be able to commute to and work on-site for the required working pattern
- Interviews will be conducted on-site, with details to be confirmed
- Strong demonstrable experience within social housing voids, repairs or property maintenance operations is essential
- A full Job Description will be shared with applicants whose skills and experience closely align with the requirements of the role.
Senior Operations Manager (Property - Voids) in London employer: Salt Search Careers
As a leading global firm, we pride ourselves on being an excellent employer that values innovation and collaboration. Our work culture fosters continuous learning and growth, providing employees with opportunities to enhance their skills while contributing to critical services in the UK. With a strong focus on employee well-being and a supportive environment, we ensure that our team members thrive both personally and professionally in vibrant locations like London, Manchester, Ipswich, and Cheltenham.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager (Property - Voids) in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Salt Search Careers. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Salt Search Careers.
✨Leverage University and Alumni Resources
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We think you need these skills to ace Senior Operations Manager (Property - Voids) in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Salt Search Careers and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Salt Search Careers
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Salt Search Careers will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Salt Search Careers.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Salt Search Careers.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Salt Search Careers. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
