At a Glance
- Tasks: Lead IT service delivery and support for end-users in a dynamic environment.
- Company: Join a modern, globally established wealth management organisation.
- Benefits: Enjoy competitive salary, 25 days' annual leave, and professional development opportunities.
- Other info: Opportunity for career progression and occasional travel to other London sites.
- Why this job: Make a real impact by enhancing user experience and driving IT service excellence.
- Qualifications: 3+ years of IT support experience and strong knowledge of Microsoft technologies required.
The predicted salary is between 31500 - 38500 £ per year.
I'm currently recruiting for an IT Service Engineer to join a modern, globally established wealth management organisation.
Role context
Works within the IT End User Experience team and reports to the IT End User Experience Team Manager - EMEA.
The role acts as the principal on-site point of coordination for IT service delivery and works closely with regional and global IT colleagues, business stakeholders, suppliers and other technology teams.
This role offers the potential to broaden its remit beyond London and develop towards national working and responsibilities, including wider service coordination.
Progression will depend on individual performance, capability and future business requirements.
Key responsibilities
- Coordinate daily IT service operations for the London site and lead by example through visible, hands-on support.
- Ensure consistent on-site support coverage, coordinating team priorities and resources as required
- Lead the triage and resolution of complex or high-impact end-user incidents and service requests, including regional or global escalations
- Provide advanced support across end-user systems and equipment, including computers, mobile devices, telephony, video conferencing, printers, scanners, copiers, network connectivity and associated services
- Support the installation, configuration and upgrade of new and existing hardware, software and systems
- Monitor and maintain IT systems, applying advanced troubleshooting to restore service and prevent repeat incidents
- Translate end-user requirements into clear, actionable technical or service-improvement outcomes
- Perform or coordinate regular security checks in line with company policies and the relevant regulatory framework
- Help protect the integrity of IT systems by maintaining appropriate access controls and following agreed security standards
- Own the quality of local support documentation, validated records, knowledge articles and asset inventory information
- Support disaster recovery testing, document outcomes and help resolve issues identified through testing
- Deliver end-user training and provide coaching, guidance and mentoring to junior colleagues.
- Promote adherence to Group IT policies, service standards, risk controls and agreed ways of working
- Travel to and provide support or service coordination at other London sites when required
- Provide occasional out-of-hours, shift or on-call support when required
Qualifications and experience
- A relevant post-school qualification, apprenticeship or equivalent practical IT experience
- At least three years' experience supporting end-user IT services and Microsoft core technologies in a professional environment
- Strong practical knowledge of Microsoft technologies, including Azure, Windows Server, Exchange, Active Directory, Microsoft 365, Office and Intune
- Experience supporting Citrix, Xen App and common network services or protocols such as DNS, DHCP and LDAP
- Working knowledge of email security, collaboration platforms, video conferencing, backup and replication, endpoint protection, virtualisation and networking
- Strong technical capability across desktop hardware, peripherals, mobile devices and end-user configuration
- Demonstrable experience of owning complex incidents, coordinating operational priorities or guiding other team members
- Competencies, skills and behaviours
- Fluent written and spoken English; additional languages are advantageous
- A calm, structured approach to prioritisation, incident management and problem solving
- Strong customer-service orientation with the confidence to communicate effectively at all levels
- Ability to mentor colleagues and deliver effective one-to-one or group training
- Collaborative working style with a strong commitment to risk management, security and service quality
- Reliable, flexible, organised and comfortable taking ownership in a fast-moving environment
- Important information
- Applicants must be resident in the UK and already have the right to work in the UK
- Visa sponsorship is not available for this role
- This is a fully on-site role; hybrid and fully remote working are not available
- Occasional travel to other London sites may be required
- 25 days' annual leave
- Professional business attire is expected Monday to Thursday, with business-casual dress on Fridays
- Salary: Competitive - dependent on experience
- *Rates depend on experience and client requirements
Lead IT Service Engineer in London employer: Salt Search Careers
As a leading global firm, we pride ourselves on being an excellent employer that values innovation and collaboration. Our work culture fosters continuous learning and growth, providing employees with opportunities to enhance their skills while contributing to critical services in the UK. With a strong focus on employee well-being and a supportive environment, we ensure that our team members thrive both personally and professionally in vibrant locations like London, Manchester, Ipswich, and Cheltenham.
StudySmarter Expert Advice🤫
We think this is how you could land Lead IT Service Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Salt Search Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Salt Search Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Salt Search Careers!
✨Direct Apply to Salt Search Careers
Let's not forget to apply directly through the Salt Search Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead IT Service Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Salt Search Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Salt Search Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Salt Search Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
