At a Glance
- Tasks: Provide on-site IT support and resolve technical issues for end-users.
- Company: Join a modern, globally established wealth management organisation.
- Benefits: Enjoy 25 days' annual leave and a competitive salary based on experience.
- Other info: Fully on-site role with potential travel to other London sites.
- Why this job: Kickstart your IT career with opportunities for growth and development.
- Qualifications: Post-school qualification or equivalent IT experience required.
The predicted salary is between 29700 - 36300 £ per year.
I'm currently recruiting for an IT Service Engineer to join a modern, globally established wealth management organisation.
Role context
Works within the IT End User Experience team and reports to the Lead IT Service Engineer.
The role collaborates with regional and global IT colleagues, end users, suppliers and specialist technology teams, and provides day-to-day guidance to junior or apprentice colleagues when required.
The role sits within a clear IT Service Engineering career pathway, with potential progression into a Lead IT Service Engineer position.
As the organisation grows, there may also be opportunities for strong performers to undertake broader national working or responsibilities, subject to capability and business requirements.
Key responsibilities
- Deliver on-site end-user support five days a week, responding promptly and professionally to incidents and service requests.
- Independently diagnose and resolve a broad range of technical issues, escalating complex or high-impact matters appropriately.
- Support end-user systems and equipment, including computers, mobile devices, telephony, video conferencing, printers, scanners, copiers, network connectivity and associated services.
- Install, configure and upgrade approved hardware, software and systems in line with change and security procedures.
- Monitor and maintain IT systems, investigate recurring issues and contribute to practical service improvements.
- Support user onboarding, access changes, equipment allocation and the secure return or disposal of assets in line with agreed processes.
- Maintain accurate asset records, validated documents, knowledge articles and support procedures.
- Apply Group IT policies, security controls and risk-management requirements consistently in day-to-day support.
- Contribute to security checks, disaster recovery exercises and testing activities under the direction of the Lead or wider IT team.
- Deliver clear end-user guidance and training, helping users adopt technology safely and effectively.
- Share technical knowledge and provide practical support to junior or apprentice colleagues.
- Work collaboratively with regional and global IT teams to provide support beyond the local site when required.
- Travel to and provide end-user IT support at other London sites when required.
- Provide occasional out-of-hours, shift or on-call support when required.
Qualifications and experience
- A relevant post-school qualification, apprenticeship or equivalent practical IT experience.
- Typically two or more years' experience providing end-user IT support in a professional environment.
- Good practical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Office, Exchange and Intune.
- Working knowledge of collaboration tools, video conferencing, endpoint security and core networking concepts.
- Proven ability to troubleshoot desktop hardware, peripherals, mobile devices and common software issues independently.
- Experience working with service-management processes, ticket queues, asset records and technical documentation.
- Awareness of information-security, access-control and operational-risk requirements.
- Competencies, skills and behaviours
- Fluent written and spoken English; additional languages are advantageous.
- Strong analytical and troubleshooting skills with sound judgement about when to escalate.
- Clear, professional communication and a consistently customer-focused approach.
- Ability to organise competing priorities and take ownership through to resolution.
- Willingness to share knowledge, support developing colleagues and contribute to team improvement.
- Reliable, collaborative, flexible and attentive to risk, security and detail.
- Important information
- Applicants must be resident in the UK and already have the right to work in the UK.
- Visa sponsorship is not available for this role.
- This is a fully on-site role; hybrid and fully remote working are not available.
- Occasional travel to other London sites may be required.
Package and working environment
- 25 days' annual leave.
- Professional business attire is expected Monday to Thursday, with business-casual dress on Fridays.
- Salary: Competitive - dependent on experience
- *Rates depend on experience and client requirements
IT Service Engineer in London employer: Salt Search Careers
As a leading global firm, we pride ourselves on being an excellent employer that values innovation and collaboration. Our work culture fosters continuous learning and growth, providing employees with opportunities to enhance their skills while contributing to critical services in the UK. With a strong focus on employee well-being and a supportive environment, we ensure that our team members thrive both personally and professionally in vibrant locations like London, Manchester, Ipswich, and Cheltenham.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Salt Search Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Salt Search Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Salt Search Careers!
✨Direct Apply to Salt Search Careers
Let's not forget to apply directly through the Salt Search Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Salt Search Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Salt Search Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Salt Search Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
