At a Glance
- Tasks: Support the implementation of a new Arcus solution on Salesforce, focusing on design and configuration.
- Company: A large London local authority with a commitment to innovation.
- Benefits: Competitive daily rate, hands-on experience, and opportunities for professional growth.
- Other info: Exciting opportunity to work on a cutting-edge case management platform.
- Why this job: Join a dynamic team and make a real impact in local government services.
- Qualifications: Experience with Salesforce and enterprise applications, strong troubleshooting skills.
The predicted salary is between 32400 - 39600 £ per year.
A large London local authority is seeking an experienced Application Support Officer to support the implementation of a new Arcus solution built on the Salesforce platform. This is a hands-on technical implementation role, focused on the design, configuration, testing and deployment of a new case management platform, primarily supporting Planning services. You will work closely with technical teams, suppliers and business stakeholders to translate operational requirements into effective technical solutions and support the transition into business-as-usual service.
Key Responsibilities
- Configure and implement the Arcus/Salesforce solution across development, test and production environments
- Design workflows, forms, permissions, user roles, queues and automation
- Translate business requirements into technical configurations
- Support system, integration, regression and user acceptance testing
- Assist with data migration, validation, reconciliation and defect resolution
- Support integration, reporting and document management requirements
- Work with Planning, Licensing, Regulatory Services and other stakeholders
- Produce technical documentation, support procedures and user guidance
- Support go-live, hypercare and transition into business-as-usual support
- Deliver knowledge transfer and upskilling to internal support teams
Essential Experience
- Strong experience configuring and implementing enterprise applications
- Experience with Salesforce, CRM, case management or similar low-code platforms
- Experience designing workflows and business processes
- Experience translating business requirements into technical solutions
- Experience supporting implementations, migrations, upgrades or service transitions
- Knowledge of system, integration, regression and user acceptance testing
- Experience supporting data migration activities
- Strong troubleshooting and analytical skills
- Strong stakeholder management and communication skills
- Experience producing technical and user documentation
- Good understanding of incident, change and release management
Desirable Experience
- Previous Arcus implementation or support experience
- Experience working with Arcus Global
- Salesforce administration experience or certification
- Experience within local government
- Experience supporting Planning, Licensing, Environmental Health or Regulatory Services
- Experience working with third-party implementation partners
- ITIL Foundation certification
Important Information
- Applicants must have the right to work in the UK
- No visa sponsorship is available
A full job description and further information will be shared with applicants who meet the required skills and experience criteria.
Application Support Officer - Arcus/Salesforce Implementation in London employer: Salt Search Careers
As a leading global firm, we pride ourselves on being an excellent employer that values innovation and collaboration. Our work culture fosters continuous learning and growth, providing employees with opportunities to enhance their skills while contributing to critical services in the UK. With a strong focus on employee well-being and a supportive environment, we ensure that our team members thrive both personally and professionally in vibrant locations like London, Manchester, Ipswich, and Cheltenham.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Officer - Arcus/Salesforce Implementation in London
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We think you need these skills to ace Application Support Officer - Arcus/Salesforce Implementation in London
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure your CV highlights your tech stack and any programming languages you’re proficient in. Include specifics about any frameworks or technologies you’ve worked with; they can make you stand out in the sea of applicants. It’s all about showing that you have the chops we need at Salt Search Careers!
Portfolio 2.0:Since you’re applying for a temporary gig, it’s super important to showcase a portfolio that highlights your best projects. Include links to GitHub or any personal projects that demonstrate what you can do in a real-world environment. This gives us a taste of your style and your problem-solving approach!
Keep It Brief and Relevant:With a temporary position, we want to see your ability to hit the ground running. Be concise in your CV and cover letter; stick to experiences that directly relate to the role. Highlight any previous temporary roles or freelance gigs that show your adaptability and quick learning!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Personalise it for Application Support Officer - Arcus/Salesforce Implementation at Salt Search Careers! Mention why this temporary role excites you and how you see yourself contributing in the short run. Show us what you've got and why you're the one for this quick turn-around!
How to prepare for a job interview at Salt Search Careers
✨Nail the Technical Skills
For a software engineering role, you'll likely face technical questions or coding tasks during your interview. Brush up on the relevant programming languages and frameworks that Salt Search Careers uses, and don’t forget to practice some coding challenges on platforms like LeetCode or HackerRank. Showing your coding prowess can really make you stand out!
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✨Demonstrate Your Adaptability
Since this is a temporary role, you'll want to emphasise your ability to hit the ground running. Highlight experiences where you quickly adapted to new technologies or teams. Let’s make it clear to the interviewers at Salt Search Careers that you can learn on the job and deliver results in a short timeframe!
✨Show Off Your Portfolio
Make sure to have a portfolio or GitHub ready showcasing your projects. Having tangible evidence of what you've done—be it personal projects, contributions to open-source, or previous work—can convey how capable you are. Tailor this for what might interest Salt Search Careers, so it's relevant and sparks conversation during your interview.
