I'm currently recruiting for an IT Service Engineer to join a modern, globally established wealth management organisation.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Role context
Works within the IT End User Experience team and reports to the IT End User Experience Team Manager - EMEA. The role acts as the principal on-site point of coordination for IT service delivery and works closely with regional and global IT colleagues, business stakeholders, suppliers and other technology teams.
This role offers the potential to broaden its remit beyond London and develop towards national working and responsibilities, including wider service coordination. Progression will depend on individual performance, capability and future business requirements.
Key responsibilities
- Coordinate daily IT service operations for the London site and lead by example through visible, hands-on support.
- Ensure consistent on-site support coverage, coordinating team priorities and resources as required
- Lead the triage and resolution of complex or high-impact end-user incidents and service requests, including regional or global escalations
- Provide advanced support across end-user systems and equipment, including computers, mobile devices, telephony, video conferencing, printers, scanners, copiers, network connectivity and associated services
- Support the installation, configuration and upgrade of new and existing hardware, software and systems
- Monitor and maintain IT systems, applying advanced troubleshooting to restore service and prevent repeat incidents
- Translate end-user requirements into clear, actionable technical or service-improvement outcomes
- Perform or coordinate regular security checks in line with company policies and the relevant regulatory xgikmsk framework
- Help protect the integrity of IT systems by maintaining appropriate access controls and following agreed security standards
- Own the quality of local support documentation, validated records, knowledge articles and asset inventory information
- Support disaster recovery testing, document outcomes and help resolve issues identified through testing
- Deliver end-user training and provide coaching, guidance and mentoring to junior colleagues.
- Promote adherence to Group IT policies, service standards, risk controls and agreed ways of worki...
Lead IT Service Engineer employer: Salt Search Careers
As a leading global firm, we pride ourselves on being an excellent employer that values innovation and collaboration. Our work culture fosters continuous learning and growth, providing employees with opportunities to enhance their skills while contributing to critical services in the UK. With a strong focus on employee well-being and a supportive environment, we ensure that our team members thrive both personally and professionally in vibrant locations like London, Manchester, Ipswich, and Cheltenham.
