Freelance CX Director. Personalisation, global luxury brand
Remote (UK-based)
£575 per day, outside IR35
Start 2 November 2026
A global jewellery brand wants its website, app, emails and stores to change based on how each customer shops.
This first project is about working out what that looks like, what they can do now, and where they want to get to. You'll lead the CX side, working with the agency's strategy director and the brand's teams around the world.
What you'll be doing:
Reviewing the brand's existing adaptive and personalisation work
Co-leading 6-8 stakeholder interviews
Auditing 2-3 best-in-class adaptive experiences, in and out of sector
Mapping the current customer journey and what can adapt today, where, and by when
Co-designing and running a full-day north star workshop
Drafting the definition of adaptive experiences and the key moments that matter
Writing the CX sections of the playback
What we need:
CX experience in personalisation or adaptive experiences across channels
Journey and capability mapping, stakeholder interviews and workshop facilitation
You can translate data and martech (CDP, CMS, CRM) into what the experience can actually do
You spot friction in a journey and turn it into a moment worth adapting
Comfortable leading sessions with senior global clients
Nice to have:
Solid agency experience background
Retail, luxury or fashion e-commerce
Global brands with local markets
Omni-channel CRM (email, SMS, web)
Measurement frameworks for experience programmes
Dates:
2 to 20 November, 5 days a week
23 to 27 November, 1 day
A likely extension from 14 December 2026 to 19 February 2027, so you'll need to be free to carry on.
If this sounds like you, apply with your CV and portfolio or case studies.
*Rates depend on experience and client requirements
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Freelance CX Director employer: Salt Search Careers
As a leading global firm, we pride ourselves on being an excellent employer that values innovation and collaboration. Our work culture fosters continuous learning and growth, providing employees with opportunities to enhance their skills while contributing to critical services in the UK. With a strong focus on employee well-being and a supportive environment, we ensure that our team members thrive both personally and professionally in vibrant locations like London, Manchester, Ipswich, and Cheltenham.
