At a Glance
- Tasks: Lead and manage end-to-end testing across CRM platforms and integrations.
- Company: Join a dynamic council team focused on improving customer journeys.
- Benefits: Competitive daily rate, hybrid work model, and a 12-month contract.
- Other info: Opportunity to work in a supportive environment with career growth potential.
- Why this job: Make a real impact by ensuring quality in essential public services.
- Qualifications: Strong experience in testing management and CRM platforms required.
The predicted salary is between 30000 - 40000 £ per year.
A council is seeking an experienced Testing Manager to lead and assure end to end testing across multiple customer journeys. The role will focus heavily on CRM testing and integrations, alongside assurance for core application upgrades, including regression testing, release readiness and business assurance. This is a hands-on leadership role. In addition to managing the test function, you will directly support integration testing activities, particularly across payment journeys, and maintain lightweight automation to support repeatable testing.
The contract is initially for 12 months to cover an existing Testing Manager who is currently on long term secondment.
Key Responsibilities- Lead and manage the overall testing approach across CRM platforms, integrations and core system upgrades.
- Define and maintain the test strategy, including scope, plans, environments, resources and test data management.
- Oversee testing across all phases including system testing, integration testing, end to end testing, regression testing and user acceptance testing.
- Carry out hands-on integration testing where required, particularly across payment journeys including online payments, reconciliation processes, refunds and associated system updates.
- Create and maintain lightweight test automation scripts to support regression testing and reduce manual effort.
- Ensure traceability from requirements through to test scenarios, cases and exit criteria.
- Own defect management processes including triage, prioritisation and resolution tracking with internal delivery teams and external suppliers.
- Provide clear reporting on test progress, quality metrics, risks and release readiness to key stakeholders.
- Support business teams during UAT, including guidance on execution, defect logging and testing standards.
- Ensure consistent testing standards across digital services, contact centre and back office journeys.
- Strong hands-on experience managing test delivery across system integration testing, user acceptance testing, regression testing and end to end testing.
- Demonstrable experience testing CRM platforms and assuring testing for core system upgrades.
- Experience planning and executing integration testing, particularly across payment journeys such as payment gateways, callbacks, reconciliation and finance interfaces.
- Strong understanding of system integrations including APIs, middleware and data flows.
- Experience managing defects, coordinating resolution with technical teams and providing clear reporting.
- Ability to design and maintain simple test automation scripts using tools such as C# or other lightweight frameworks.
- Experience using test and defect management tools such as ServiceNow or SAP Calm.
- Strong stakeholder management skills and ability to communicate quality and release readiness clearly.
- Ability to work independently, proactively and adapt to changing delivery priorities.
- Experience working within local government or council environments.
- Understanding of customer service platforms and case management systems used across councils.
- Knowledge of Verint CMpro or similar contact centre platforms.
- Exposure to building reusable automated regression test packs.
- Experience using AI or AI assisted testing approaches.
Testing Manager employer: Salt Digital Recruitment
Join a forward-thinking council in North London as a Testing Manager, where you will lead a dynamic testing team in a hybrid work environment that promotes flexibility and collaboration. With a strong focus on employee growth, the council offers opportunities for professional development and hands-on experience in managing complex CRM testing and integrations. Enjoy a supportive work culture that values innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Testing Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in local government or have experience with CRM platforms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your hands-on testing skills. Be ready to discuss your experience with integration testing and how you've tackled challenges in past projects. We want to see your passion for quality assurance shine through!
✨Tip Number 3
Showcase your leadership abilities! When you get the chance to speak with potential employers, highlight your experience managing test delivery and coordinating with teams. They’ll want to know how you can lead their testing function effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Testing Manager role!
We think you need these skills to ace Testing Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Testing Manager role. Highlight your hands-on experience with CRM platforms and system integrations, as well as any relevant testing methodologies you've used. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing test delivery and defect management processes. Let us know how you can lead our testing approach effectively.
Showcase Your Leadership Skills:Since this is a hands-on leadership role, make sure to highlight your experience in leading testing teams and managing stakeholders. We want to see examples of how you've successfully guided teams through complex testing scenarios and ensured quality outcomes.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of all candidates. Plus, it shows you're keen on joining our team at StudySmarter. We can't wait to hear from you!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Testing Strategies
Make sure you’re well-versed in various testing strategies, especially around CRM platforms and integrations. Be ready to discuss how you would define and maintain a test strategy, including scope and plans, as this will show your understanding of the role's requirements.
✨Showcase Your Hands-On Experience
Prepare to share specific examples of your hands-on experience with integration testing and regression testing. Highlight any instances where you’ve directly supported payment journeys or managed defect processes, as this will demonstrate your practical knowledge and leadership skills.
✨Communicate Clearly
Practice articulating your thoughts on quality metrics and release readiness. The ability to communicate effectively with stakeholders is crucial, so be prepared to explain how you would report on test progress and manage expectations throughout the testing phases.
✨Familiarise Yourself with Tools
Brush up on the test and defect management tools mentioned in the job description, like ServiceNow or SAP Calm. Being able to discuss your experience with these tools will give you an edge and show that you’re ready to hit the ground running.
