At a Glance
- Tasks: Configure and deploy devices, provide onsite support, and assist with network installations.
- Company: Join a dynamic retail environment in London with a focus on IT innovation.
- Benefits: Competitive daily rate, flexible working arrangements, and hands-on experience.
- Other info: Opportunity for growth in a fast-paced retail setting with travel to various locations.
- Why this job: Be part of exciting store openings and make a real impact on IT rollouts.
- Qualifications: Experience with device imaging tools and basic networking knowledge required.
The predicted salary is between 30000 - 45000 £ per year.
We are looking for a proactive Onsite Support Engineer with strong experience in device deployment, imaging, and retail IT rollouts. This role supports store IT setups and network deployments across multiple locations, working closely with vendors, project teams, and stakeholders.
Key Responsibilities
- Configure, image, and deploy laptops and end‑user devices at scale
- Provide onsite user support during and after rollouts
- Support new store openings and refurbishments (IT and network setup)
- Assist with network installations (routers, switches, Wi‑Fi) and connectivity checks
- Track deployment progress and resolve issues to minimise disruption
- Coordinate with vendors, procurement, and project stakeholders
- Maintain accurate documentation and ensure compliance with IT standards
Skills & Experience
- Strong experience with laptop imaging tools (e.g. Intune, SCCM, Autopilot)
- Solid knowledge of Windows (macOS desirable)
- Basic networking knowledge (LAN/WAN, Wi‑Fi, DHCP, DNS)
- Experience in device rollouts and multi‑site environments (retail preferred)
- Strong troubleshooting, communication, and organisational skills
Preferred Qualifications
- Experience supporting retail or hospitality environments
- Knowledge of POS systems and store‑specific IT applications
- Experience working with global or regional deployment projects
- Relevant certifications (optional but beneficial): Microsoft Certified (Modern Desktop Administrator, Endpoint Administrator), CompTIA A+, Network+
Working Requirements
- UK‑based with regular travel to store locations
- Flexibility to support rollout schedules and store openings
Success Measures
- Smooth rollout and store IT deployment delivery
- Strong stakeholder coordination
- High‑quality support with minimal disruption
Support Engineer (On-site, macOS, Autopilot) – Retail – London employer: Salt Digital Recruitment
As a leading player in the retail sector, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. Our Support Engineers enjoy competitive daily rates, comprehensive training, and opportunities for professional growth while working on exciting projects that directly impact our store operations across London. With a strong emphasis on teamwork and collaboration, we ensure that every employee feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (On-site, macOS, Autopilot) – Retail – London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the retail IT space. Attend meetups, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your skills! If you’ve got experience with macOS, Autopilot, or any imaging tools, make sure to highlight that in conversations. Bring examples of past projects or challenges you’ve tackled to demonstrate your expertise.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out to companies you’re interested in and express your enthusiasm for potential roles. Sometimes, they might create a position just for the right candidate!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Support Engineer (On-site, macOS, Autopilot) – Retail – London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with device deployment and imaging tools like Intune and Autopilot. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Support Engineer role. Mention your experience in retail IT rollouts and how you can contribute to smooth store openings.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled tech issues in the past. We love candidates who can think on their feet and resolve problems quickly, especially in a fast-paced retail environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Autopilot, and imaging tools like Intune and SCCM. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past.
✨Showcase Your Retail Experience
If you've worked in retail IT before, highlight specific examples of how you've supported store openings or managed device rollouts. This will demonstrate your understanding of the unique challenges in a retail environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle real-world situations, like resolving connectivity issues during a rollout. Think through your problem-solving process and be ready to explain it clearly.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to coordinate with various stakeholders. Confidence in your delivery can make a big difference!
