At a Glance
- Tasks: Provide top-notch IT support for Google Workspace and Microsoft 365 users.
- Company: Join a dynamic public sector consultancy with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonuses, and flexible working options.
- Other info: Work in a supportive team with opportunities for growth and development.
- Why this job: Make a real difference by helping users thrive in a modern workplace.
- Qualifications: Experience with Google Workspace, Microsoft 365, and strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We're hiring an IT Support Engineer (Level 1-2) to support end users across Google Workspace and Microsoft 365 within a secure public sector environment. This role is ideal for someone with strong customer service skills and hands-on experience supporting users, devices, and modern workplace tools.
Salary: £25,000-£30,000 + bonus + benefits
Clearance: SC cleared (or willing to undergo clearance)
Location: Warwickshire office (Tuesday-Thursday), WFH Monday & Friday
Hours: Shift-based cover between 07:00-21:00; Early: 07:00-15:00; Late: 13:00-21:00
Key Responsibilities
- Provide Level 1-2 end-user support across Google Workspace and Microsoft 365.
- Troubleshoot issues relating to user accounts, permissions, email, and applications.
- Support Mac and Windows devices, peripherals, and AV equipment (Logitech, Yealink).
- Manage users, groups, and policies via Google Admin Console and M365 Admin Centre.
- Deliver onboarding/offboarding and guide users on best practices.
- Log, manage, and resolve incidents using ITSM tools, escalating where required.
- Support MDM, SSO, and identity management solutions.
- Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives).
- Maintain clear documentation and contribute to knowledge base articles.
Required Skills & Experience
- Experience supporting Google Workspace and Microsoft 365 in a corporate environment.
- Strong understanding of admin portals, user management, and security settings.
- Comfortable supporting both Mac and PC users.
- Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud).
- Experience with Slack, Salesforce, and Airtable administration.
- Basic scripting experience (Google Apps Script, PowerShell, or Python).
- Strong communication, customer service, and problem-solving skills.
Key Attributes
- Customer-focused with a proactive mindset.
- Able to work independently and as part of a team.
- Well organised with strong attention to detail.
IT Support Engineer (L1 and L2) – Google Workspace & M365 in Stratford-upon-Avon employer: Salt Digital Recruitment
Join our dynamic team as an IT Support Engineer in Warwickshire, where we prioritise a collaborative work culture and offer flexible working arrangements. With a focus on employee growth, we provide comprehensive training and development opportunities, ensuring you thrive in your role while supporting essential public sector services. Enjoy competitive salaries, bonuses, and a supportive environment that values your contributions and fosters innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (L1 and L2) – Google Workspace & M365 in Stratford-upon-Avon
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for IT Support roles and practice your answers. Make sure you can talk about your experience with Google Workspace and Microsoft 365 confidently.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your hands-on experience with tools like Slack, Salesforce, and scripting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer (L1 and L2) – Google Workspace & M365 in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Google Workspace and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your customer service skills make you a great fit for our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We love seeing candidates who can think on their feet and provide solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Tools Inside Out
Make sure you’re familiar with Google Workspace and Microsoft 365. Brush up on the admin portals, user management, and security settings. Being able to discuss specific features or troubleshooting steps will show that you’re not just a user but someone who understands the tools deeply.
✨Show Off Your Customer Service Skills
Since this role is all about supporting end users, be ready to share examples of how you've provided excellent customer service in the past. Think of situations where you resolved issues effectively or helped users understand complex tech concepts in simple terms.
✨Prepare for Technical Questions
Expect questions about troubleshooting common issues with Mac and Windows devices, as well as network connectivity problems. Practise explaining your thought process when diagnosing issues, as this will demonstrate your problem-solving skills and technical knowledge.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage incidents using ITSM tools and your familiarity with ticketing systems like Jira. Discuss how you keep documentation clear and contribute to knowledge bases, as this shows you’re detail-oriented and proactive in improving processes.
