At a Glance
- Tasks: Identify and analyse opportunities for service improvement in local government.
- Company: Join a council's Recovery and Improvement Programme in the Thames Valley area.
- Benefits: Competitive rate of £500 per day, hybrid work model, and impactful role.
- Other info: Be part of a major recovery programme with excellent career growth potential.
- Why this job: Make a real difference by improving services for residents and enhancing their experience.
- Qualifications: Recent Local Government experience with customer service transformation projects required.
Location: Thames Valley area (Elizabeth Line)
Rate: £500 per day (Inside IR35)
Contract: Until 31st March 2026
Hybrid: 2-3 days per week on-site
Salt's Local Government team is supporting a council in the Thames Valley area with the appointment of a Business Analyst to join their Recovery and Improvement Programme. This position sits within the council's Target Operating Model (TOM) delivery function and focuses on improving how front-door and customer-facing services operate. The objective is to make services simpler, faster, and more efficient – improving resident experience while achieving measurable savings and operational improvements.
The Role
- Identify and analyse opportunities for service improvement and efficiency across front-door and customer-facing services.
- Work with data and insight colleagues to develop evidence‑based recommendations and measurable benefits.
- Lead process redesign workshops, producing documentation such as as‑is/to‑be maps, user stories, and workflow diagrams.
- Ensure all activities remain aligned to the council's Target Operating Model and corporate objectives.
- Support the creation of business cases and service documentation to embed new ways of working.
Essential Experience
- Recent Local Government experience.
- Experience on front‑door or customer service transformation projects (e.g. contact centres, digital access, or customer journey redesign).
- Proven experience as a Business Analyst within Local Government.
- Strong understanding of service redesign, process mapping, and efficiency delivery in council environments.
- Experience improving customer access or first‑point‑of‑contact services.
- Familiarity with TOM delivery, continuous improvement, and digital transformation principles.
- Skilled in documentation and stakeholder engagement (Visio, BPMN, or similar tools).
Benefits
This is an opportunity to play a key part in a major Local Government recovery programme – helping design and deliver better, more efficient services for residents.
Business Analyst – Service Improvement (Local Government) in Slough employer: Salt Digital Recruitment
Join a forward-thinking Local Government team in the Thames Valley area, where your role as a Business Analyst will directly contribute to enhancing community services and improving resident experiences. With a strong focus on employee growth and a collaborative work culture, you will have the opportunity to lead impactful projects while enjoying the flexibility of a hybrid working model. This position not only offers competitive rates but also allows you to be part of a meaningful recovery programme that prioritises efficiency and innovation in public service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst – Service Improvement (Local Government) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the Local Government sector and let them know you're on the hunt for a Business Analyst role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some research! Familiarise yourself with the council's current projects and challenges. This will not only help you tailor your conversations but also show that you're genuinely interested in making a difference in their service improvement efforts.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around service redesign and efficiency delivery. A clear, confident presentation of your skills can make all the difference in interviews.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can give you a better chance of getting noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Business Analyst – Service Improvement (Local Government) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in Local Government and any relevant projects you've worked on, especially those related to service improvement and customer-facing services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've improved services in the past and how you can bring that expertise to the council's Recovery and Improvement Programme.
Showcase Your Skills:Don’t forget to highlight your skills in process mapping and stakeholder engagement. Mention any tools you’re familiar with, like Visio or BPMN, as these are key to the role. We want to see how you can contribute to the Target Operating Model!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team in making services better for residents!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Local Government Landscape
Familiarise yourself with the current challenges and opportunities within local government, especially in the Thames Valley area. Understanding the specific context of the council's Recovery and Improvement Programme will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've identified service improvements or efficiencies in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how your analytical skills led to measurable benefits in customer-facing services.
✨Master Process Mapping Tools
Brush up on your skills with tools like Visio or BPMN before the interview. Be ready to discuss how you've used these tools in past projects to document processes and redesign workflows. This will show that you're not just familiar with the concepts but can also apply them effectively.
✨Engage with Stakeholders
Think about how you've engaged with stakeholders in previous projects. Prepare to share examples of how you’ve facilitated workshops or gathered requirements from various teams. Demonstrating your ability to communicate and collaborate effectively will be key in this role.
