At a Glance
- Tasks: Lead the Voids Service, driving performance and improving housing availability.
- Company: A large London local authority focused on social housing.
- Benefits: Competitive daily rate, impactful work, and a chance to make a difference in the community.
- Other info: On-site role in South London with opportunities for professional growth.
- Why this job: Shape the future of housing services and enhance community living standards.
- Qualifications: Experience in social housing voids and strong leadership skills required.
The predicted salary is between 40950 - 50050 £ per year.
Contract Details
Type: Contract
Duration: 24 weeks
Rate: £500 per day Inside IR35
Location: South London
Working Pattern: On-site
Hours: 36 hours per week
Target Start: 28 September 2026
Role Overview
A large London local authority is seeking an experienced Senior Operations Manager (Property – Voids) to lead the day-to-day operational delivery of its Voids Service.
The role will be responsible for driving performance across internal teams, contractors and support functions, with a strong focus on reducing void turnaround times, improving contractor performance, reducing backlog, increasing housing availability and protecting rental income.
You will provide visible operational leadership, manage Contracts Managers, oversee service performance and support the delivery of the wider Voids Recovery Programme.
Key Responsibilities
- Lead the day-to-day operational delivery of the Voids Service
- Manage and hold Contracts Managers accountable for performance and delivery
- Oversee Surveyors, Service Managers and operational teams
- Drive improvements in void turnaround times, backlog reduction and weekly property completions
- Manage contractor performance, capacity, productivity and service delivery
- Challenge underperformance and lead recovery activity where targets are not being achieved
- Oversee workforce deployment, resource planning and operational workflows
- Identify and remove delays and bottlenecks across the end-to-end void process
- Monitor KPIs, SLAs and operational performance data
- Lead operational and contractor performance meetings
- Manage escalated operational risks, issues and service failures
- Ensure properties are returned to a safe, compliant and lettable standard efficiently
- Drive operational efficiency, value for money and reductions in void-related rental loss
- Promote a high-performance, accountable and collaborative working culture
Essential Experience
- Significant experience leading social housing voids, repairs or property maintenance operations
- Strong understanding of social housing operational environments
- Experience delivering operational recovery or service improvement programmes
- Proven experience managing operational management teams
- Extensive contractor and supplier management experience
- Strong track record of improving service performance and reducing operational backlogs
- Experience managing multiple operational workstreams and competing priorities
- Strong knowledge of KPIs, SLAs, productivity and performance management
- Experience working within regulated housing or property environments
- Strong stakeholder, leadership and escalation management skills
- Important Information
- Applicants must have the Right to Work in the UK
- Applicants must be UK residents
- This is an on-site role in South London
- Candidates must be able to commute to and work on-site for the required working pattern
- Interviews will be conducted on-site, with details to be confirmed
- Strong demonstrable experience within social housing voids, repairs or property maintenance operations is essential
- A full Job Description will be shared with applicants whose skills and experience closely align with the requirements of the role.
- *Rates depend on experience and client requirements
- #J-18808-Ljbffr
Senior Operations Manager (Property – Voids) employer: Salt Digital Recruitment
Join a dynamic LegalTech company in London that values innovation and growth, offering a collaborative work culture where your leadership can truly make an impact. With a strong focus on employee development and a commitment to reshaping the revenue landscape, you'll have the autonomy to drive significant change while enjoying competitive compensation and uncapped earnings potential. This is an exciting opportunity to be part of a forward-thinking organisation that prioritises both professional growth and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager (Property – Voids)
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We think you need these skills to ace Senior Operations Manager (Property – Voids)
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Senior Operations Manager (Property – Voids) role at Salt Digital Recruitment, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
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How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Salt Digital Recruitment operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Salt Digital Recruitment. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
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Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Salt Digital Recruitment.
