At a Glance
- Tasks: Lead the transformation of a flagship loyalty programme to boost customer engagement and value.
- Company: Join a high-growth consumer brand on an exciting journey of change.
- Benefits: Competitive salary, hybrid working, and a chance to shape customer loyalty.
- Other info: 6-month contract with excellent opportunities for professional growth.
- Why this job: Make a real impact by designing next-gen loyalty experiences that drive customer loyalty.
- Qualifications: Experience in managing loyalty programmes and strong commercial skills required.
The predicted salary is between 60000 - 75000 £ per year.
SALT is supporting a high‑growth consumer brand undergoing a major transformation of its loyalty and rewards proposition. This role owns the end‑to‑end transformation and ongoing delivery of a flagship loyalty and membership programme, with the objective of driving acquisition, engagement, frequency and customer lifetime value. The Loyalty Manager will set the vision and roadmap, lead platform integration, and work cross‑functionally across marketing, digital, CRM, finance, retail and technology to deliver a commercially robust, scalable programme.
Contract Details
- 6‑month contract.
- Hybrid working in Royston.
- £60 - 75k/pa.
What You’ll Do
- Lead the design, launch and optimisation of a next‑generation loyalty and rewards programme, covering earn‑and‑burn mechanics, incentives and member benefits.
- Own the loyalty vision and roadmap, ensuring alignment with wider business strategy and measurable commercial outcomes.
- Partner with technology and external vendors to implement and optimise a loyalty platform across web, app, CRM and retail touchpoints.
- Design and activate lifecycle journeys (acquisition, onboarding, engagement, retention) in close collaboration with CRM and digital teams.
- Build and deliver a calendar of loyalty campaigns, integrated into broader marketing and promotional plans with clear KPIs.
- Define and own the loyalty measurement framework, business cases and post‑campaign reviews, reporting performance against CLTV, frequency, engagement and ROI.
About You
- Proven experience owning or managing a loyalty, membership, subscription or rewards programme.
- Strong commercial acumen, including business case development and margin vs. incremental revenue modelling.
- Experience working cross‑functionally with CRM, digital, finance, retail and technology teams.
- Exposure to loyalty or martech platforms and vendor management.
- Background in consumer sectors such as retail, hospitality, travel, leisure or loyalty‑led businesses.
Rates depend on experience and client requirements.
Loyalty/CRM Manager – Contract in Royston employer: Salt Digital Recruitment
SALT is an exceptional employer, offering a dynamic work environment in Royston that fosters innovation and collaboration. With a strong focus on employee growth, the company provides opportunities to lead transformative projects within a high-growth consumer brand, ensuring that your contributions directly impact customer engagement and loyalty. The hybrid working model promotes a healthy work-life balance, while the competitive salary reflects the value placed on your expertise in driving meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Loyalty/CRM Manager – Contract in Royston
✨Dive into Local Events
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Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
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We think you need these skills to ace Loyalty/CRM Manager – Contract in Royston
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Salt Digital Recruitment from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Salt Digital Recruitment specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Salt Digital Recruitment
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Salt Digital Recruitment, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Salt Digital Recruitment you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Salt Digital Recruitment that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Salt Digital Recruitment, so think on your feet and don't hesitate to showcase your creativity!
