At a Glance
- Tasks: Lead the development of digital learning products and support global teams in delivering high-quality assessments.
- Company: Join a globally recognised education and cultural organisation with a strong international presence.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a dynamic and supportive environment.
- Why this job: Make a real impact in digital education while collaborating with diverse teams worldwide.
- Qualifications: Experience in managing digital platforms and creating user support materials is essential.
Product Support Manager
Location: London or Edinburgh | Salary: £31,000 - £34,000 (+ £3,300 London Weighting)
We are recruiting a Product Support Manager to join a globally recognised education and cultural organisation with a significant international presence. The role sits within a specialist digital learning and assessment product area, supporting global English and Exams products used by learners, test takers, partners and internal teams across multiple international markets. This is an excellent opportunity to support the development, testing and delivery of high-quality global digital products across international English and Exams markets.
Key Responsibilities
- Product, programme and service development
- Lead on the development of specific areas of the digital learning and assessment portfolio
- Ensure digital products are fit for purpose and support both income generation and impact objectives
- Work closely with the Product Owner to contribute to future digital learning and assessment concepts, products and content
- Contribute to the development of a learner and test-taker offer that aligns with the wider Global English and Exams strategy
- Ensure products and services meet market needs
- Manage end-user testing of digital assessment and learning products
- Collate feedback from users and stakeholders to inform product decisions
- Manage day-to-day liaison with developers and designers
- Ensure product requirements are understood, delivered on time, within budget and in line with quality standards
- Potentially own the product roadmap for existing products
- Manage the backlog for new product development where required
Sector and subject expertise
- Build and develop knowledge of the latest developments in digital assessment and learning technologies
- Use research, academic papers and industry knowledge to inform product decisions
- Share knowledge and insight through conferences, publications and internal channels
- Keep up to date with emerging trends across digital learning, digital assessment and educational technology
Consultancy and support
- Work across the global product development team to support a collaborative approach across the digital portfolio
- Provide advice and support to global teams on the use of digital learning and assessment platforms
- Support teams in using digital platforms to facilitate partnerships and content delivery
- Oversee monitoring and evaluation across the project portfolio
- Help ensure digital products are effectively embedded and used across global teams
Commercial and resource management
- Use agreed corporate systems and processes to plan and manage budgets for small to medium-sized projects
- Conduct monthly and year-end reporting on expenditure, profitability and risk
- Maintain and develop procedures and systems that support corporate compliance in financial planning and management
- Support effective financial management across product and project activity
- Negotiate and manage contracts for the Product team with external contractors and consultants
- Manage and develop relationships with allocated partners, content providers, developers, mobile manufacturers, mobile network operators, consultants and other stakeholders
- Ensure external relationships support successful project delivery
Leadership and management
- Plan and prioritise own work activities and those of wider project teams
- Coordinate input from internal teams, external freelancers, developers and other contributors
- Ensure effective delivery of diverse responsibilities and deliverables
- Follow corporate best practice for data protection and child protection
- Ensure activity remains compliant with relevant policy and legal requirements
- Share intelligence and ideas to support senior managers in identifying opportunities for digital learning
- Help identify ways digital learning can support cultural relations and commercial strategies
Certification and professional qualifications
- Agile project management qualification preferred
Minimum requirements
- Experience administering large-scale technical platform project operations
- Experience creating and maintaining process documentation
- Experience rolling out changes to business processes across multiple locations and/or time zones
- Experience supporting participants with a variety of roles across complex operating environments
- Ability to design and deliver consistently high-quality training collateral to short deadlines
- Experience creating e-learning modules, guides, videos, FAQ documents or similar user support materials
- Ability to handle large data sets from different data systems
- Ability to analyse data and feedback, identify opportunities and respond to changes
- Advanced Excel skills
- Experience using Power BI and/or other data processing software
- Experience working with digital learning or assessment platforms to meet user and customer needs
- Ability to troubleshoot, report and provide solutions or workarounds to technical problems
- Experience supporting large-scale learning or assessment platforms
Desirable experience
- Familiarity with English and Exams digital products and platforms
- Experience in platform development
- Knowledge of global organisational structures and internal systems
- Knowledge and understanding of core English and Exams online operations
- Experience working across B2C and B2G contexts
- Experience running testing and UAT on technical platforms
Important information
Applicants must be a UK resident. No visa sponsorship is available for this role. This role is hybrid with no fully remote option. A physical presence in the office is required for the success of this role.
Contact: Robert Sprigens, rsprigens@welovesalt.com
Rates depend on experience and client requirements.
Product Support Manager employer: Salt Digital Recruitment
Join a forward-thinking Digital Banking team that values innovation and quality, where your expertise as a Quality Assurance Test Engineer will directly impact the delivery of cutting-edge insurance products. With a collaborative work culture that encourages professional growth and the use of advanced AI tools, you'll thrive in an environment that prioritises excellence and continuous improvement. Located in a vibrant area, this role offers unique opportunities to engage with a diverse range of projects while contributing to the success of a company dedicated to enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Manager
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Salt Digital Recruitment looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Product Support Manager at Salt Digital Recruitment, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Product Support Manager
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Salt Digital Recruitment, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Salt Digital Recruitment and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Salt Digital Recruitment
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Salt Digital Recruitment might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Salt Digital Recruitment.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
