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- Tasks: Support and maintain IT platforms like Salesforce and ServiceNow while troubleshooting issues.
- Company: Join a global leader in waste management making a positive environmental impact.
- Benefits: Competitive day rate of £210, hybrid working, and skill development opportunities.
- Why this job: Be part of innovative projects and enhance your IT skills in a dynamic environment.
- Qualifications: 2-3 years in IT support, Salesforce Admin certification, and strong troubleshooting skills.
- Other info: Minimum 3-month contract with potential for extension.
Product Support Specialist – Contract
Day Rate: £210 per day (IR35 TBC)
Length: Minimum 3 months (initial, with potential to extend)
Location: Hybrid, UK-based
Sector: International Waste Management Company
We are looking for a Product Support Specialist to join an international waste management company on a contract basis. You will play a key role in supporting and maintaining IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers variety, with the chance to get involved in troubleshooting, product support, user training, and cross-functional projects.
What you’ll be doing
- Providing product and technical support to users across Salesforce, ServiceNow, WalkMe and other platforms.
- Managing incidents, problems, changes, and releases.
- Troubleshooting issues, resolving tickets, and escalating when needed.
- Working with vendors on bug fixes and feature requests.
- Running user training sessions, workshops, and demonstrations.
- Gathering feedback to support product improvements.
What we’re looking for
- 2-3 years’ experience in IT or Salesforce support role.
- Salesforce Administrator certification (Admin 201 / ADX201).
- Strong troubleshooting skills and stakeholder management.
- Experience with ServiceNow or JIRA (desirable).
- Knowledge of ITIL processes.
Why apply?
- Competitive day rate of £210 (IR35 TBC).
- Minimum 3-month contract with scope to extend.
- Hybrid working model.
- Opportunity to develop skills across Salesforce, ServiceNow and wider IT platforms.
- Be part of a global organisation driving environmental impact.
If you are a motivated Product Support Specialist who enjoys solving problems, supporting users, and working across multiple systems, we would love to hear from you.
Apply now to be considered.
*Rates depend on experience and client requirements
Job Information
- Job Reference: JO-2509-356522
- Salary: £210 – £210 per day
- Salary per: day
- Job Duration: 3 Months
- Job Start Date: 06/10/2025
- Job Industries: Product Management
- Job Locations: Greater London
- Job Types: Contract
#J-18808-Ljbffr
Product Support employer: Salt Digital Recruitment
Contact Detail:
Salt Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in product support or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance gigs that involve Salesforce or ServiceNow. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by brushing up on common troubleshooting scenarios. Think about how you'd handle specific issues with Salesforce or ServiceNow. We want you to show off your problem-solving skills and confidence!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, hit that apply button and let’s get you started!
We think you need these skills to ace Product Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce, ServiceNow, and any relevant IT support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Product Support Specialist role. Share specific examples of how you've supported users or resolved issues in the past – we love a good story!
Show Off Your Certifications: If you’ve got that Salesforce Administrator certification, flaunt it! Mention it prominently in your application. It’s a big plus for us and shows you’re serious about your professional development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Platforms
Make sure you’re familiar with Salesforce, ServiceNow, and WalkMe. Brush up on their functionalities and common issues users face. This will help you demonstrate your technical knowledge and show that you can hit the ground running.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Think about the steps you took, the challenges you faced, and how you communicated with stakeholders during the process. This will highlight your problem-solving abilities.
✨Engage in User Training Scenarios
Since user training is a key part of the role, be ready to talk about any experience you have in conducting training sessions or workshops. You might even want to prepare a mini-presentation to showcase your training style and how you make complex information accessible.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes as they are crucial for managing incidents and changes. Be prepared to discuss how you’ve applied these principles in previous roles, as this will demonstrate your understanding of best practices in IT service management.
