At a Glance
- Tasks: Lead and manage end-to-end testing across CRM platforms and integrations.
- Company: Join a dynamic council team in North London with a hybrid work model.
- Benefits: Competitive daily rate, flexible working, and a chance to make a real impact.
- Other info: 12-month contract with opportunities for professional growth and development.
- Why this job: Be at the forefront of testing innovation and enhance customer journeys.
- Qualifications: Strong experience in system integration and user acceptance testing required.
The predicted salary is between 40000 - 48000 £ per year.
A council is seeking an experienced Testing Manager to lead and assure end to end testing across multiple customer journeys. The role will focus heavily on CRM testing and integrations, alongside assurance for core application upgrades, including regression testing, release readiness and business assurance. This is a hands-on leadership role.
In addition to managing the test function, you will directly support integration testing activities, particularly across payment journeys, and maintain lightweight automation to support repeatable testing. The contract is initially for 12 months to cover an existing Testing Manager who is currently on long-term secondment.
Key Responsibilities- Lead and manage the overall testing approach across CRM platforms, integrations and core system upgrades.
- Define and maintain the test strategy, including scope, plans, environments, resources and test data management.
- Oversee testing across all phases including system testing, integration testing, end to end testing, regression testing and user acceptance testing.
- Carry out hands-on integration testing where required, particularly across payment journeys including online payments, reconciliation processes, refunds and associated system updates.
- Create and maintain lightweight test automation scripts to support regression testing and reduce manual effort.
- Ensure traceability from requirements through to test scenarios, cases and exit criteria.
- Own defect management processes including triage, prioritisation and resolution tracking with internal delivery teams and external suppliers.
- Provide clear reporting on test progress, quality metrics, risks and release readiness to key stakeholders.
- Support business teams during UAT, including guidance on execution, defect logging and testing standards.
- Ensure consistent testing standards across digital services, contact centre and back office journeys.
- Strong hands-on experience managing test delivery across system integration testing, user acceptance testing, regression testing and end to end testing.
- Demonstrable experience testing CRM platforms and assuring testing for core system upgrades.
- Experience planning and executing integration testing, particularly across payment journeys such as payment gateways, callbacks, reconciliation and finance interfaces.
- Strong understanding of system integrations including APIs, middleware and data flows.
- Experience managing defects, coordinating resolution with technical teams and providing clear reporting.
- Ability to design and maintain simple test automation scripts using tools such as C# or other lightweight frameworks.
- Experience using test and defect management tools such as ServiceNow or SAP Calm.
- Strong stakeholder management skills and ability to communicate quality and release readiness clearly.
- Ability to work independently, proactively and adapt to changing delivery priorities.
- Experience working within local government or council environments.
- Understanding of customer service platforms and case management systems used across councils.
- Knowledge of Verint CMpro or similar contact centre platforms.
- Exposure to building reusable automated regression test packs.
- Experience using AI or AI assisted testing approaches.
Rates depend on experience and client requirements.
Testing Manager in London employer: Salt Digital Recruitment
Join a forward-thinking council in North London as a Testing Manager, where you will lead a dynamic testing team in a hybrid work environment that promotes flexibility and work-life balance. With a strong focus on employee growth, the council offers opportunities for professional development and hands-on experience in managing complex testing processes across CRM platforms and integrations. Enjoy a collaborative work culture that values innovation and supports your career progression while making a meaningful impact in local government services.
StudySmarter Expert Advice🤫
We think this is how you could land Testing Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in testing or local government. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your hands-on testing experience. Be ready to share specific examples of how you've led testing across CRM platforms and managed integration testing. We want to hear your success stories!
✨Tip Number 3
Show off your skills with a portfolio! If you’ve created lightweight automation scripts or managed defect processes, compile these into a showcase. It’s a great way to demonstrate your expertise beyond just words.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented Testing Managers like you. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Testing Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Testing Manager role. Highlight your hands-on experience with CRM platforms and system integrations, as well as any relevant testing methodologies you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the key responsibilities, like managing test delivery or working with payment journeys. Let us know why you’re excited about this opportunity!
Showcase Your Leadership Skills:Since this is a hands-on leadership role, make sure to highlight your experience in leading testing teams and managing defect processes. We want to see examples of how you've successfully guided teams through testing phases and ensured quality outcomes.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of all candidates. Plus, it shows you're keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Testing Fundamentals
Make sure you brush up on your testing methodologies, especially around CRM platforms and integration testing. Be ready to discuss your hands-on experience with regression testing and how you've managed test delivery in previous roles.
✨Showcase Your Leadership Skills
As this is a hands-on leadership role, be prepared to share examples of how you've led testing teams in the past. Highlight your ability to define test strategies and manage defect processes effectively, as well as how you’ve communicated quality metrics to stakeholders.
✨Demonstrate Technical Proficiency
Familiarise yourself with the tools mentioned in the job description, like ServiceNow or SAP Calm. If you have experience with lightweight automation scripts, be ready to discuss specific frameworks you've used, such as C#, and how they’ve improved your testing processes.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet. Prepare scenarios where you had to adapt to changing priorities or resolve defects under pressure. This will show your problem-solving skills and ability to work independently, which are crucial for this role.
