At a Glance
- Tasks: Configure and deploy devices, provide onsite support, and assist with network installations.
- Company: Join a leading retail tech team in London with a dynamic work environment.
- Benefits: Competitive daily rate, flexible working arrangements, and hands-on experience.
- Other info: Opportunity for growth and development in a fast-paced retail setting.
- Why this job: Be part of exciting store openings and make a real impact on IT rollouts.
- Qualifications: Experience with device imaging tools and basic networking knowledge required.
The predicted salary is between 30000 - 45000 £ per year.
Daily rate: £250 - £450 (inside IR35)
Duration: 3 - 6 months
Start: ASAP
Summary
We are looking for a proactive Onsite Support Engineer with strong experience in device deployment, imaging, and retail IT rollouts. This role supports store IT setups and network deployments across multiple locations, working closely with vendors, project teams, and stakeholders.
Key Responsibilities
- Configure, image, and deploy laptops and end‑user devices at scale
- Provide onsite user support during and after rollouts
- Support new store openings and refurbishments (IT and network setup)
- Assist with network installations (routers, switches, Wi‑Fi) and connectivity checks
- Track deployment progress and resolve issues to minimise disruption
- Coordinate with vendors, procurement, and project stakeholders
- Maintain accurate documentation and ensure compliance with IT standards
Skills & Experience
- Strong experience with laptop imaging tools (e.g. Intune, SCCM, Autopilot)
- Solid knowledge of Windows (macOS desirable)
- Basic networking knowledge (LAN/WAN, Wi‑Fi, DHCP, DNS)
- Experience in device rollouts and multi‑site environments (retail preferred)
- Strong troubleshooting, communication, and organisational skills
Preferred Qualifications
- Experience supporting retail or hospitality environments
- Knowledge of POS systems and store‑specific IT applications
- Experience working with global or regional deployment projects
- Relevant certifications (optional but beneficial): Microsoft Certified (Modern Desktop Administrator, Endpoint Administrator), CompTIA A+, Network+
Working Requirements
- UK‑based with regular travel to store locations
- Flexibility to support rollout schedules and store openings
Success Measures
- Smooth rollout and store IT deployment delivery
- Strong stakeholder coordination
- High‑quality support with minimal disruption
Rates depend on experience and client requirements
Support Engineer (On-site, macOS, Autopilot) – Retail – London employer: Salt Digital Recruitment
Join a dynamic team as a Support Engineer in London, where you'll play a crucial role in enhancing retail IT environments. Our company fosters a collaborative work culture that values innovation and employee growth, offering opportunities for professional development and hands-on experience with cutting-edge technologies. With competitive daily rates and the chance to work on exciting projects across multiple store locations, this position is perfect for those seeking meaningful and rewarding employment in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (On-site, macOS, Autopilot) – Retail – London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, workshops, or even online webinars related to retail IT. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like Intune or Autopilot, make sure to highlight that in conversations. Bring examples of past projects to discuss how you tackled challenges during device rollouts.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and skills. Check out our website for openings that match your expertise in macOS and retail IT. Tailor your approach to each company’s culture!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Support Engineer (On-site, macOS, Autopilot) – Retail – London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with device deployment and imaging tools like Intune and Autopilot. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about supporting retail IT rollouts and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Troubleshooting Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing problem-solving in action, especially when it comes to network installations and user support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Autopilot, and imaging tools like Intune and SCCM. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in past roles.
✨Showcase Your Retail Experience
If you've worked in retail IT before, highlight specific projects or rollouts you've been involved in. Talk about how you supported store openings or refurbishments, and how you managed to keep disruptions to a minimum during those times.
✨Prepare for Scenario Questions
Expect questions that put you in real-world situations, like resolving connectivity issues or coordinating with vendors. Think through examples from your past where you successfully navigated similar challenges and be ready to share them.
✨Demonstrate Strong Communication Skills
As a Support Engineer, you'll need to communicate effectively with various stakeholders. Practice explaining technical concepts in simple terms, and be prepared to discuss how you’ve collaborated with project teams and vendors in the past.
