At a Glance
- Tasks: Lead and deliver impactful CRM strategies for top brands, enhancing customer engagement.
- Company: Reputable CRM consultancy known for partnering with leading market brands.
- Benefits: Competitive salary, flexible working, and opportunities for career progression.
- Other info: Fast-paced environment with clear growth opportunities as the consultancy scales.
- Why this job: Join a dynamic team and make a real difference in client CRM success.
- Qualifications: 4-6+ years in CRM, strong multi-channel experience, and data-driven mindset.
The predicted salary is between 65000 - 65000 £ per year.
We're working with a highly regarded CRM consultancy that partners with some of the most recognised brands in the market, acting as a true extension of their internal marketing and lifecycle teams. With a strong reputation and a growing client base, they're now looking for a CRM Lead to join the team and take ownership of delivering high-impact, data-driven CRM programmes across a range of exciting clients.
Role
You'll own and deliver end-to-end CRM and lifecycle initiatives across a portfolio of clients, acting as a trusted partner to help improve customer engagement, lifecycle performance and overall marketing effectiveness.
What You'll Be Doing
- Develop and deliver multi-channel CRM strategies aligned to client objectives
- Build and optimise lifecycle journeys across email, SMS, push and in-app channels
- Own campaign execution including segmentation, automation and personalisation
- Lead customer experience and journey optimisation projects across the full lifecycle
- Analyse performance and translate data into clear, actionable insights
- Advise clients on CRM best practice, tooling and ways to improve efficiency
- Support implementations and migrations across marketing automation platforms
- Build strong client relationships and identify opportunities for account growth
What They're Looking For
- 4-6+ years' experience in CRM or lifecycle marketing
- Strong hands-on experience across email and multi-channel CRM
- Experience with modern CRM platforms such as Braze, Salesforce, HubSpot, Klaviyo or similar
- Exposure to CDPs or data platforms is a strong plus
- Data-driven mindset with confidence analysing performance and optimising campaigns
- Strong communication skills with the ability to manage stakeholders and present ideas clearly
- Comfortable working across multiple clients in a fast-paced environment
Why This Role
- Work with a range of high-profile, well-known brands
- Strong reputation as a true partner to client CRM functions
- Opportunity to operate across strategy and execution
- Collaborative, high-performing team environment
- Clear progression as the consultancy continues to scale
Senior CRM Manager – £60,000 in London employer: Salt Digital Recruitment
Join a leading CRM consultancy in London, where you'll have the opportunity to work with prestigious brands and make a significant impact on their customer engagement strategies. With a collaborative and high-performing team culture, the company offers clear pathways for professional growth and development, ensuring that your contributions are recognised and valued. Enjoy the flexibility of a hybrid working model while being part of a dynamic environment that prioritises innovation and excellence in CRM practices.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Manager – £60,000 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio or case studies of your past CRM projects. This will help potential employers see the impact you've made and how you can bring that to their team.
✨Tip Number 3
Prepare for interviews by brushing up on the latest CRM trends and tools. Be ready to discuss how you've used data to drive results in your previous roles – it’s all about demonstrating your expertise!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Senior CRM Manager – £60,000 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior CRM Manager role. Highlight your experience in CRM and lifecycle marketing, especially with multi-channel strategies. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in CRM and how you can bring value to our team at StudySmarter.
Showcase Your Data Skills:Since this role is all about data-driven decision-making, make sure to highlight your analytical skills. Talk about how you've used data to optimise campaigns and improve customer engagement in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can't wait to hear from you!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM platforms like Braze, Salesforce, and HubSpot. Brush up on your knowledge of multi-channel strategies and be ready to discuss how you've successfully implemented them in past roles.
✨Showcase Your Data Skills
Prepare to talk about specific campaigns where you analysed performance metrics and made data-driven decisions. Bring examples that highlight your ability to translate data into actionable insights, as this is crucial for the role.
✨Demonstrate Client Relationship Management
Think of instances where you’ve built strong relationships with clients. Be ready to share how you’ve identified growth opportunities and provided value, as this will show your potential employer that you can be a trusted partner.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges in CRM management. Practice articulating your thought process and solutions clearly, as this will demonstrate your strategic thinking and problem-solving skills.
