At a Glance
- Tasks: Lead a major transformation programme, ensuring smooth project delivery and stakeholder engagement.
- Company: Local Government Authority focused on customer access and service improvement.
- Benefits: Competitive daily rate, hybrid working, and the chance to make a real difference.
- Other info: Ideal for those passionate about public service and transformation.
- Why this job: Join a dynamic team and shape the future of public services in your community.
- Qualifications: Strong project management experience, especially in complex environments.
The predicted salary is between 120000 - 120000 £ per year.
- Project Manager - Customer Access and Service Transformation Programme
- Working pattern: Hybrid (2 days office, 3 days remote)
- Start: September 2026
- Client: Local Government Authority
- Urgent - Applications Closing ASAP
The opportunity
We are seeking an experienced Interim Project Manager / PMO Lead to support the delivery of a major Customer Access and Service Transformation programme.
The programme is moving from strategy and action planning into structured delivery.
You will work closely with the Programme Director to establish strong project controls, coordinate activity across multiple workstreams and provide clear visibility of progress, risks, dependencies, expenditure and benefits.
This is a hands-on role combining programme-level PMO responsibilities with day-to-day project management.
You will bring structure to a complex and evolving environment, ensuring that actions are followed through, decisions are documented and delivery remains on track.
Key responsibilities
- Own and maintain the integrated programme plan, milestones and delivery schedule.
- Coordinate programme governance, including Programme Board meetings, workstream meetings, leadership engagement and senior-level reporting.
- Produce clear and timely highlight reports, dashboards, board papers, decision logs and action trackers.
- Maintain programme controls covering risks, assumptions, issues, dependencies, decisions, actions, budgets and benefits.
- Monitor progress and identify slippage, resource pressures, delivery risks and matters requiring escalation.
- Coordinate meetings and workshops, including scheduling, agendas, papers, minutes and follow-up actions.
- Work with workstream leads to obtain timely, consistent and evidence-based progress updates.
- Coordinate stakeholder contributions and ensure that delivery activity remains organised, visible and aligned.
- Maintain programme documentation, version control and delivery evidence in line with agreed standards.
- Support change control, delivery assurance, issue resolution and the escalation of blockers.
- Track delivery against the Customer Experience Strategy, published action plan and detailed internal delivery plan.
- Support budget monitoring and provide visibility of expenditure, forecasts and financial pressures.
- Track expected programme benefits and help ensure that appropriate evidence is captured.
- Build effective working relationships with senior leaders, service managers, operational teams and other stakeholders.
Skills and experience
- Strong project management and PMO experience gained within a large or complex organisation.
- Experience supporting transformation programmes involving customer services, digital services or technology-enabled change.
- Demonstrable experience managing integrated plans, milestones, risks, issues, dependencies, budgets and benefits.
- Strong programme governance and written reporting skills.
- Experience producing highlight reports, dashboards, board packs, action logs and other programme controls.
- Experience coordinating meetings, workshops, stakeholder contributions and day-to-day delivery activity.
- Strong documentation management, version-control and project-administration skills.
- Experience supporting change control, delivery assurance and the escalation of delivery blockers.
- Confidence working with senior leaders, service managers and operational teams.
- The ability to work at pace, manage competing priorities and bring structure to ambiguity.
- A proactive and delivery-focused approach, with strong attention to detail and follow-through.
Desirable
- Previous experience in local government or the wider public sector.
- Experience of customer access, customer experience or service redesign programmes.
- Familiarity with delivery in a politically sensitive or highly governed environment.
- Important Information
- Previous council, local government or public sector experience is essential.
- Applicants must be UK residents.
- No visa sponsorship or options are available for this role.
- This is a hybrid position, with no fully remote option.
- *Rates depend on experience and client requirements
- #J-18808-Ljbffr
Project Manager – Customer Access and Service Transformation Programme in London employer: Salt Digital Recruitment
Join a dynamic LegalTech company in London that values innovation and growth, offering a collaborative work culture where your leadership can truly make an impact. With a strong focus on employee development and a commitment to reshaping the revenue landscape, you'll have the autonomy to drive significant change while enjoying competitive compensation and uncapped earnings potential. This is an exciting opportunity to be part of a forward-thinking organisation that prioritises both professional growth and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager – Customer Access and Service Transformation Programme in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Salt Digital Recruitment. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Salt Digital Recruitment.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Salt Digital Recruitment.
We think you need these skills to ace Project Manager – Customer Access and Service Transformation Programme in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Salt Digital Recruitment and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Salt Digital Recruitment
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Salt Digital Recruitment will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Salt Digital Recruitment.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Salt Digital Recruitment.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Salt Digital Recruitment. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
