At a Glance
- Tasks: Provide 1st/2nd line IT support and manage user tickets efficiently.
- Company: Dynamic IT company based in Hampshire with a collaborative environment.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Fast-paced role with great potential for career advancement.
- Why this job: Join a team where you can enhance your tech skills and make a difference.
- Qualifications: Experience in end-user support and knowledge of Active Directory and M365.
The predicted salary is between 26000 - 28000 £ per year.
IT Support Engineer Required to join an IT company based in Hampshire. This role is paying between £26,000-£28,000 per annum. Basingstoke - Onsite/Hybrid.
We're looking for an IT Support Engineer to join on a permanent basis providing BAU support across users, devices, and core systems.
Responsibilities- Provide 1st/2nd line support via the service desk (remote and in person)
- Manage and resolve tickets within SLA, escalating where needed
- Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners)
- Update and maintain Active Directory and M365 accounts
- Support starter onboarding and leaver offboarding processes
- Monitor backups and asset management tools
- Liaise with 3rd parties for equipment repair and licensing
- Strong end-user support background, with experience in ticketing systems
- Good knowledge of Active Directory and Microsoft 365
- Confident troubleshooting PC hardware and peripherals
- Clear communicator at both technical and non-technical levels
- Able to prioritise and work calmly under pressure
Rates depend on experience and client requirements.
IT Support Engineer in London employer: Salt Digital Recruitment
Join a dynamic IT company in Hampshire that values its employees and fosters a collaborative work culture. With competitive salaries, opportunities for professional development, and a supportive environment, this role as an IT Support Engineer offers the chance to grow your skills while making a meaningful impact on users and systems. Enjoy the flexibility of onsite and hybrid working arrangements, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common IT support scenarios and how you'd handle them. This will help you feel more confident and ready to impress with your troubleshooting skills.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be sure to highlight them during your interview. Whether it's a personal project or a past job, demonstrating your hands-on experience can set you apart.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the IT Support Engineer role. Plus, it shows you're serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with ticketing systems, Active Directory, and Microsoft 365. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:As an IT Support Engineer, clear communication is key. In your application, demonstrate your ability to explain technical concepts in simple terms. We want to know you can connect with both techies and non-techies alike!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had with PC hardware and peripherals.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with both technical and non-technical users. Prepare examples of how you've successfully explained complex issues in simple terms or helped users resolve their problems.
✨Demonstrate Your Problem-Solving Skills
Be prepared to walk through your thought process when troubleshooting a common issue. Interviewers love to see how you approach problems, so think of a few scenarios where you managed to resolve tickets efficiently.
✨Familiarise Yourself with the Company
Research the company’s culture and values, especially since they’re based in Hampshire. Understanding their approach to IT support and how they interact with users can give you an edge in the interview.
