At a Glance
- Tasks: Manage IT services and improve performance using ITIL best practices.
- Company: Join a public sector organisation in Birmingham with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborate with multiple suppliers and enjoy a supportive team culture.
- Why this job: Make a real difference by enhancing IT services in a dynamic environment.
- Qualifications: Strong ITIL knowledge and experience with Service Now required.
The predicted salary is between 40000 - 50000 £ per year.
We are supporting a public sector organisation in hiring an experienced IT Service Manager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi supplier environment.
Responsibilities
- Manage end to end IT services using ITIL best practice
- Oversee incident, problem, change, event and request management
- Use Service Now to identify trends and prevent issues
- Drive continual service improvement with clear and measurable outcomes
- Manage supplier performance across large partners and smaller software vendors
- Produce accurate reports that give assurance on service health and performance
- Maintain service processes, documentation and knowledge articles
Essential skills and experience
- Strong ITIL knowledge
- Solid Service Now experience
- Background managing multiple services or platforms
- Confidence working across multi supplier or service integrator models
- Ability to analyse data and improve processes
- Experience managing SLAs and performance metrics
- Strong communication and stakeholder management skills
Rates depend on experience and client requirements.
IT Service Manager in London employer: Salt Digital Recruitment
As an IT Service Manager in Birmingham, you will be part of a dynamic public sector organisation that values stability and high performance in IT services. The company fosters a collaborative work culture, offering opportunities for professional growth through continuous improvement initiatives and exposure to diverse supplier environments. With a commitment to employee development and a focus on ITIL best practices, this role provides a meaningful opportunity to make a significant impact in the community while enjoying a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in service management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with ITIL and Service Now. Bring examples of how you've improved service delivery in the past.
✨Tip Number 3
Prepare for the unexpected! In interviews, you might face scenario-based questions. Think about how you'd handle incidents or manage supplier performance. Practising these scenarios can help you stand out as a confident candidate.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace IT Service Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Manager role. Highlight your ITIL knowledge and experience with Service Now, as these are key for us. Use specific examples that showcase your ability to manage multiple services and platforms.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about delivering high-performing IT services and how your background aligns with our needs. Don’t forget to mention your experience in managing supplier performance and improving processes.
Showcase Your Communication Skills:Strong communication is essential for this role. In your application, demonstrate how you've effectively managed stakeholders in the past. Use clear and concise language to show us you can communicate complex ideas simply.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL best practices in your previous roles, especially in managing end-to-end IT services. This will show that you understand the framework and can implement it effectively.
✨Get Familiar with Service Now
Since Service Now is a key part of the role, take some time to familiarise yourself with its functionalities. If possible, try to demonstrate how you've used it to identify trends or prevent issues in past positions. This practical knowledge will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or manage incidents. Think about specific examples from your experience where you successfully handled similar situations. This will help you showcase your analytical skills and ability to improve processes.
✨Showcase Your Communication Skills
As an IT Service Manager, you'll need to communicate effectively with various stakeholders. Prepare to discuss how you've managed relationships with suppliers and communicated service performance metrics. Highlighting your strong communication skills will demonstrate your fit for the role.
