At a Glance
- Tasks: Lead IT onboarding and operations for a major national programme, ensuring smooth user experiences.
- Company: Join the British Council, a dynamic organisation making a difference across the UK.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience in IT operations.
- Other info: Fast-paced environment with opportunities to improve processes and enhance service delivery.
- Why this job: Be the go-to person for IT support and make a real impact on staff productivity.
- Qualifications: Experience in IT operations and onboarding processes, with strong communication skills.
Rate £500 to £600 per day Inside IR35 Contract Initial 9 months with strong likelihood of extension or transition into IT Manager
Location: Stratford, London (Predominantly office based, initially 5 days per week)
Overview
The British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations and Onboarding specialist to support the mobilisation of over 150 staff across the UK. This is a hands on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one.
Key Responsibilities
- Own and coordinate end to end onboarding across large scale hiring waves
- Manage Joiners Movers Leavers processes, including bulk onboarding activity
- Ensure all users have appropriate system access, devices, and support
- Act as the on site IT point of contact for troubleshooting and user support
- Liaise with service desk and wider D&T teams to resolve issues quickly
- Track and manage tickets, service requests, and operational performance
- Work closely with HR, suppliers, and internal teams to remove onboarding blockers
- Maintain onboarding documentation, processes, and governance
- Support service delivery improvements and operational efficiency
- Act as a bridge between programme teams and IT functions
Key Requirements
- Strong experience in IT operations, service delivery, or IT support environments
- Proven experience managing onboarding or JML processes at scale
- Background working in large or complex organisations
- Hands on approach with ability to troubleshoot and support users directly
- Strong stakeholder engagement and communication skills
- Experience working with service desk environments and ITSM processes
- Ability to coordinate across multiple teams and suppliers
- Comfortable working in a fast paced, high volume environment
Desirable
- ITIL certification or strong ITIL knowledge
- Experience in large scale onboarding, migrations, or transformation programmes
- Exposure to Microsoft environments including Windows, M365, Intune
- Experience working with outsourced IT or third party suppliers
What they are really looking for
- Someone visible, proactive, and hands on
- Someone who fixes problems, not just escalates them
- Someone who can handle volume and pressure
- Someone who improves processes while delivering day to day support
Rates depend on experience and client requirements.
IT Operations Manager in London employer: Salt Digital Recruitment
The British Council is an exceptional employer, offering a dynamic work environment in Stratford, London, where you can make a meaningful impact on the onboarding experience of over 150 staff as part of a national programme. With a strong focus on employee growth and development, you will have the opportunity to enhance your skills in IT operations while collaborating with diverse teams and stakeholders. The company promotes a culture of proactive problem-solving and continuous improvement, ensuring that every team member feels valued and supported from day one.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at the British Council or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your IT operations knowledge. Be ready to discuss your hands-on experience with onboarding processes and how you've tackled challenges in previous roles. We want to see that you can fix problems, not just talk about them!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight how you've effectively engaged with stakeholders and coordinated across teams. This role is all about collaboration, so let us know how you’ve made it work in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT operations and onboarding, and don’t forget to mention any relevant certifications like ITIL. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Operations Manager role. Share specific examples of how you've managed onboarding processes or improved service delivery in the past.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your hands-on approach. Talk about times when you’ve tackled issues head-on rather than just passing them along. We love proactive problem solvers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Onboarding Processes
Make sure you’re well-versed in the Joiners, Movers, and Leavers (JML) processes. Be ready to discuss your experience managing these at scale, as it’s a key part of the role. Prepare examples of how you've streamlined onboarding in previous positions.
✨Showcase Your Troubleshooting Skills
Since this role requires a hands-on approach, be prepared to share specific instances where you’ve resolved IT issues directly. Highlight your problem-solving skills and how you’ve supported users effectively in high-pressure situations.
✨Engage with Stakeholders
Demonstrate your strong communication skills by discussing how you’ve engaged with various stakeholders in past roles. Be ready to explain how you’ve coordinated between teams and suppliers to ensure smooth operations and service delivery.
✨Familiarise Yourself with ITIL Practices
Even if you don’t have formal ITIL certification, brush up on ITIL principles and how they apply to service delivery. Be prepared to discuss how you’ve implemented ITSM processes in your previous roles to improve operational efficiency.
