At a Glance
- Tasks: Provide top-notch support for Google Workspace and troubleshoot tech issues.
- Company: Leading public sector consultancy in Central London with a modern workplace vibe.
- Benefits: Competitive salary, bonuses, and flexible remote work options.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and enhance user experiences with cutting-edge technology.
- Qualifications: Experience with Google Workspace and strong problem-solving skills required.
The predicted salary is between 45000 - 50000 £ per year.
We're looking for an experienced End User Support Engineer with strong Google Workspace expertise to support employees across a modern workplace environment. You'll provide high-quality technical support across devices, applications, and cloud services, ensuring a seamless user experience.
Salary: £45,000-£50,000 + bonus + benefits
Clearance: SC cleared (or willing to undergo clearance)
Location: Central London (Onsite Tues‑Thurs, Remote Mon & Fri)
Hours: 08:30-17:30
Key Responsibilities
- Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Meet, Calendar).
- Troubleshoot user, device, application, and connectivity issues (Mac 70% / PC 30%).
- Manage users, groups, policies, and security via Google Admin Console.
- Support onboarding/offboarding, training, and user best practices.
- Log, track, and resolve incidents using ITSM tools, escalating where required.
- Support hardware, peripherals, AV conferencing (Logitech, Yealink), and MDM.
- Diagnose network issues (LAN, Wi‑Fi, VPN, printers, shared drives).
- Maintain documentation, KB articles, and operational processes.
- Support SSO, identity management, and cloud‑based platforms (PaaS/IaaS).
Required Skills & Experience
- Proven experience supporting Google Workspace in a corporate environment.
- Strong knowledge of Google Admin Console, security, and user management.
- Google Workspace Administrator (Associate) – preferred/required.
- Experience with Slack (Salesforce Certified) and Airtable administration.
- Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud).
- Strong customer service, communication, and problem‑solving skills.
Nice to Have:
- Scripting experience (Google Apps Script, PowerShell, or Python).
- Microsoft 365 administration experience.
End User Support Engineer – Google Workspace in London employer: Salt Digital Recruitment
As a leading public sector consultancy based in Central London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our End User Support Engineers enjoy competitive salaries, comprehensive benefits, and the flexibility of remote work options, all while contributing to meaningful projects that impact the community. Join us to be part of a collaborative team that values innovation and excellence in delivering top-notch support across Google Workspace.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Engineer – Google Workspace in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work with Google Workspace. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Google Admin Console or troubleshooting, consider creating a portfolio or a blog. Share your insights on common issues and solutions; it’ll make you stand out when applying.
✨Tip Number 3
Prepare for the interview by practising common technical questions related to Google Workspace. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace End User Support Engineer – Google Workspace in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Google Workspace and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users in a modern workplace and how your skills can contribute to our team. Keep it engaging and personal.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide excellent support, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Google Workspace Inside Out
Make sure you brush up on all the features of Google Workspace, especially Gmail, Drive, Docs, and Meet. Be ready to discuss how you've used these tools in past roles and any troubleshooting you've done. This will show your expertise and help you stand out.
✨Show Off Your Customer Service Skills
As an End User Support Engineer, you'll be dealing with users daily. Prepare examples of how you've handled difficult support situations or provided exceptional service. This will demonstrate your strong communication and problem-solving skills, which are crucial for the role.
✨Familiarise Yourself with ITIL and Ticketing Systems
Since the job involves logging and tracking incidents, it’s a good idea to brush up on ITIL processes and any ticketing systems you’ve used, like Jira or JumpCloud. Being able to talk about your experience with these tools will show that you're ready to hit the ground running.
✨Prepare for Technical Questions
Expect some technical questions related to troubleshooting network issues, managing users in the Google Admin Console, and supporting hardware. Practise explaining your thought process when diagnosing problems, as this will highlight your analytical skills and technical knowledge.
