At a Glance
- Tasks: Lead the performance and quality assurance of chatbots and live chat interactions.
- Company: Join a forward-thinking digital recruitment agency with a focus on innovation.
- Benefits: Competitive salary up to £50,000, remote work flexibility, and a chance to enhance user experience.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Make a real difference in user experience through cutting-edge chatbot technology.
- Qualifications: Experience in chatbot QA and strong stakeholder management skills.
The predicted salary is between 45000 - 50000 £ per year.
Salt Digital Recruitment is seeking a Live Chatbot Performance & QA Manager for a 6-month FTC opportunity, either remotely or from London 1 day per week. This role involves ownership of chatbot and live chat performance and working closely with technical and customer teams.
Key responsibilities include:
- Auditing interactions
- Monitoring metrics
- Ensuring compliance with regulatory requirements
The ideal candidate should possess experience in chatbot quality assurance and stakeholder management skills. The salary is up to £50,000 depending on experience, with a strong emphasis on improving user experience through technology.
Conversational AI QA & Performance Lead (Remote) in London employer: Salt Digital Recruitment
At Salt Digital Recruitment, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and innovation. As a remote-first employer with the flexibility to work from London one day a week, we offer competitive salaries and a supportive environment where your contributions directly enhance user experiences through cutting-edge technology. Join us to be part of a forward-thinking team that values collaboration and continuous improvement in the exciting field of conversational AI.
StudySmarter Expert Advice🤫
We think this is how you could land Conversational AI QA & Performance Lead (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or through relevant forums. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research common questions related to chatbot performance and QA. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of your previous work in chatbot QA. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Conversational AI QA & Performance Lead (Remote) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Conversational AI QA & Performance Lead. Highlight your experience in chatbot quality assurance and any relevant metrics you've monitored. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving user experience through technology. Share specific examples of how you've successfully managed stakeholders or improved chatbot performance in the past.
Showcase Your Technical Skills:Since this role involves working closely with technical teams, don’t forget to mention any relevant technical skills you have. Whether it's familiarity with chatbot platforms or data analysis tools, we want to know how you can contribute to our success!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Chatbots
Make sure you brush up on your knowledge of chatbot technology and performance metrics. Familiarise yourself with common QA practices in the industry, as well as any specific tools or platforms the company might use. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Think about times when you had to balance different interests or communicate complex information clearly. This will demonstrate your ability to work closely with both technical and customer teams, which is crucial for this position.
✨Audit and Metrics Mindset
Be ready to discuss your experience with auditing interactions and monitoring performance metrics. Bring specific examples of how you've improved user experience through data analysis. This will highlight your analytical skills and your commitment to enhancing chatbot performance.
✨Regulatory Compliance Knowledge
Brush up on relevant regulatory requirements related to chatbots and live chat. Be prepared to discuss how you ensure compliance in your work. This shows that you take the responsibility of maintaining standards seriously, which is key for this role.
