At a Glance
- Tasks: Provide top-notch IT support for Google Workspace and Microsoft 365 users.
- Company: Join a dynamic public sector consultancy with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonuses, and flexible working options.
- Other info: Work in a supportive team with opportunities for growth and development.
- Why this job: Make a real difference by helping users thrive in a modern workplace.
- Qualifications: Experience with Google Workspace, Microsoft 365, and strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We're hiring an IT Support Engineer (Level 1-2) to support end users across Google Workspace and Microsoft 365 within a secure public sector environment. This role is ideal for someone with strong customer service skills and hands-on experience supporting users, devices, and modern workplace tools.
Salary: £25,000-£30,000 + bonus + benefits
Clearance: SC cleared (or willing to undergo clearance)
Location: Warwickshire office (Tuesday-Thursday), WFH Monday & Friday
Hours: Shift-based cover between 07:00-21:00; Early: 07:00-15:00; Late: 13:00-21:00
Key Responsibilities:
- Provide Level 1-2 end-user support across Google Workspace and Microsoft 365.
- Troubleshoot issues relating to user accounts, permissions, email, and applications.
- Support Mac and Windows devices, peripherals, and AV equipment (Logitech, Yealink).
- Manage users, groups, and policies via Google Admin Console and M365 Admin Centre.
- Deliver onboarding/offboarding and guide users on best practices.
- Log, manage, and resolve incidents using ITSM tools, escalating where required.
- Support MDM, SSO, and identity management solutions.
- Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives).
- Maintain clear documentation and contribute to knowledge base articles.
Required Skills & Experience:
- Experience supporting Google Workspace and Microsoft 365 in a corporate environment.
- Strong understanding of admin portals, user management, and security settings.
- Comfortable supporting both Mac and PC users.
- Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud).
- Experience with Slack, Salesforce, and Airtable administration.
- Basic scripting experience (Google Apps Script, PowerShell, or Python).
- Strong communication, customer service, and problem-solving skills.
Key Attributes:
- Customer-focused with a proactive mindset.
- Able to work independently and as part of a team.
- Well organised with strong attention to detail.
IT Support Engineer (L1 and L2) – Google Workspace & M365 employer: Salt Digital Recruitment
Join a dynamic team as an IT Support Engineer in Warwickshire, where we prioritise employee growth and development within a supportive public sector consultancy environment. Enjoy a flexible work culture with the opportunity to work from home on Mondays and Fridays, alongside competitive salary packages and benefits that reward your commitment to excellent customer service and technical expertise. Our focus on collaboration and innovation ensures that you will thrive in your role while making a meaningful impact on our clients' operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (L1 and L2) – Google Workspace & M365
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for IT Support roles and practice your answers. Make sure you can talk about your experience with Google Workspace and Microsoft 365 confidently. We want you to shine!
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your hands-on experience and problem-solving skills to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace IT Support Engineer (L1 and L2) – Google Workspace & M365
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Google Workspace and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your customer service experience and any relevant tech support roles you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We’re looking for someone who can think on their feet, so share those stories that highlight your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Tools Inside Out
Make sure you’re familiar with Google Workspace and Microsoft 365. Brush up on the admin portals, user management, and security settings. Being able to discuss specific features or recent updates can really impress your interviewers.
✨Show Off Your Customer Service Skills
Since this role is all about supporting end users, be ready to share examples of how you've provided excellent customer service in the past. Think of situations where you resolved issues effectively and kept users informed throughout the process.
✨Prepare for Technical Questions
Expect questions that test your troubleshooting skills. Be prepared to walk through how you would diagnose common issues with user accounts, permissions, or connectivity problems. Practising these scenarios can help you feel more confident.
✨Demonstrate Your Team Spirit
This role requires both independent work and teamwork. Share experiences where you collaborated with others to solve problems or improve processes. Highlighting your ability to work well in a team will show you’re a great fit for their culture.
