At a Glance
- Tasks: Provide 1st/2nd line IT support and manage user tickets efficiently.
- Company: Dynamic IT company based in Hampshire with a collaborative environment.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Join a team where you can enhance your tech skills and make a difference.
- Qualifications: Experience in end-user support and knowledge of Active Directory and M365.
The predicted salary is between 26000 - 28000 £ per year.
IT Support Engineer required to join an IT company based in Hampshire. This role is paying between £26,000-£28,000 per annum. Basingstoke - Onsite/Hybrid.
We're looking for an IT Support Engineer to join on a permanent basis providing BAU support across users, devices, and core systems.
Responsibilities:- Provide 1st/2nd line support via the service desk (remote and in person)
- Manage and resolve tickets within SLA, escalating where needed
- Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners)
- Update and maintain Active Directory and M365 accounts
- Support starter onboarding and leaver offboarding processes
- Monitor backups and asset management tools
- Liaise with 3rd parties for equipment repair and licensing
- Strong end-user support background, with experience in ticketing systems
- Good knowledge of Active Directory and Microsoft 365
- Confident troubleshooting PC hardware and peripherals
- Clear communicator at both technical and non-technical levels
- Able to prioritise and work calmly under pressure
Rates depend on experience and client requirements.
IT Support Engineer employer: Salt Digital Recruitment
Join a dynamic IT company in Hampshire that values its employees and fosters a collaborative work culture. With competitive salaries, opportunities for professional development, and a supportive environment, this role as an IT Support Engineer offers the chance to grow your skills while making a meaningful impact on users and systems. Enjoy the flexibility of onsite and hybrid working arrangements, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. We recommend running through mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Apply through our website! We make it super easy to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 1st/2nd line support and ticketing systems. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of Active Directory and Microsoft 365!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Engineer role. Share specific examples of how you've tackled challenges in previous roles, especially around troubleshooting and user support.
Show Off Your Communication Skills:As an IT Support Engineer, clear communication is key. In your application, demonstrate how you can explain technical issues to non-technical users. We love candidates who can bridge that gap effortlessly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had with PC hardware and peripherals.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with both technical and non-technical users. Prepare examples of how you've successfully explained complex tech issues to someone without a tech background. This will demonstrate your ability to bridge the gap between tech and users.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've managed to resolve tickets under pressure. Be ready to walk through your thought process during these situations, highlighting how you prioritised tasks and escalated issues when necessary.
✨Familiarise Yourself with the Company
Research the company’s culture, values, and any recent news. Understanding their approach to IT support and how they interact with users can give you an edge. Tailor your answers to show how you align with their mission and how you can contribute to their team.
