At a Glance
- Tasks: Manage IT services and implement ITIL best practices for high performance.
- Company: Join a public sector organisation in Birmingham with a focus on service excellence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a chance to drive service improvement in a supportive environment.
- Why this job: Make a real difference in IT service management while collaborating with diverse suppliers.
- Qualifications: Strong ITIL and ServiceNow expertise, plus excellent communication and service management skills.
The predicted salary is between 45000 - 55000 £ per year.
Salt Digital Recruitment is seeking an experienced IT Service Manager for a permanent position in Birmingham. The successful candidate will manage end-to-end IT services within a public sector organization, implementing ITIL best practices to ensure high performance across several platforms.
Essential skills include:
- Strong ITIL and ServiceNow expertise
- Managing SLAs
- Excellent communication skills
This role collaborates with multiple suppliers to drive service improvement and requires a background in service management.
IT Service Manager — ITIL & ServiceNow Leader (Hybrid) employer: Salt Digital Recruitment
At Salt Digital Recruitment, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our Birmingham location offers a vibrant work culture where employees are encouraged to grow through continuous learning and development opportunities, particularly in IT service management. With a focus on implementing ITIL best practices, we provide a supportive environment that fosters professional growth while making a meaningful impact in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager — ITIL & ServiceNow Leader (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with ITIL and ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL best practices and ServiceNow knowledge. We recommend creating a list of scenarios where you've successfully managed SLAs or improved services—real-life examples will make you stand out!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Service Manager role. We’re always on the lookout for talent, and applying directly can give you an edge over other candidates!
We think you need these skills to ace IT Service Manager — ITIL & ServiceNow Leader (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your ITIL and ServiceNow expertise. We want to see how your experience aligns with the role, so don’t be shy about showcasing your skills in managing SLAs and driving service improvements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Manager role. Share specific examples of how you've implemented ITIL best practices in previous roles and how you’ve collaborated with suppliers.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've implemented ITIL best practices in previous roles and how they can be applied to improve service delivery in this new position.
✨Showcase Your ServiceNow Expertise
Prepare specific examples of how you've used ServiceNow to manage IT services effectively. Highlight any customisations or integrations you've worked on, as well as how you've leveraged the platform to enhance service management.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past experiences with suppliers and service improvements.
✨Understand the Public Sector Landscape
Familiarise yourself with the unique challenges and requirements of managing IT services within the public sector. Be prepared to discuss how you can navigate these challenges and drive service improvement while adhering to regulations and standards.
