At a Glance
- Tasks: Manage IT services and improve performance using ITIL best practices.
- Company: Join a public sector organisation in Birmingham with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborate with multiple suppliers and drive continual service improvement.
- Why this job: Make a real impact by enhancing IT services in a dynamic environment.
- Qualifications: Strong ITIL knowledge and experience with Service Now required.
The predicted salary is between 40000 - 50000 £ per year.
We are supporting a public sector organisation in hiring an experienced IT Service Manager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi supplier environment.
Responsibilities
- Manage end to end IT services using ITIL best practice
- Oversee incident, problem, change, event and request management
- Use Service Now to identify trends and prevent issues
- Drive continual service improvement with clear and measurable outcomes
- Manage supplier performance across large partners and smaller software vendors
- Produce accurate reports that give assurance on service health and performance
- Maintain service processes, documentation and knowledge articles
Essential skills and experience
- Strong ITIL knowledge
- Solid Service Now experience
- Background managing multiple services or platforms
- Confidence working across multi supplier or service integrator models
- Ability to analyse data and improve processes
- Experience managing SLAs and performance metrics
- Strong communication and stakeholder management skills
Rates depend on experience and client requirements.
IT Service Manager employer: Salt Digital Recruitment
As an IT Service Manager in Birmingham, you will be part of a dynamic public sector organisation that values stability and high performance in IT services. The company fosters a collaborative work culture, offering opportunities for professional growth through continuous improvement initiatives and training in ITIL best practices. With a focus on employee well-being and a commitment to excellence, this role provides a meaningful chance to make a significant impact in the community while working alongside dedicated professionals.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in service management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to ITIL and Service Now. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience managing services and platforms.
✨Tip Number 3
Showcase your skills through real-life examples. When you get the chance to interview, be ready to share specific instances where you've improved processes or managed supplier performance. This will help you stand out!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team in delivering top-notch IT services.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Manager role. Highlight your ITIL knowledge and experience with Service Now, as these are key for us. Use specific examples that showcase your ability to manage multiple services and platforms.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about delivering high-performing IT services and how your background aligns with our needs. Don’t forget to mention your experience in managing supplier performance and improving processes.
Showcase Your Communication Skills:As an IT Service Manager, strong communication is crucial. In your application, demonstrate how you've effectively managed stakeholders and communicated complex information clearly. This will show us you can handle the collaborative nature of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL best practices in your previous roles, especially in managing end-to-end IT services. This will show that you understand the framework and can implement it effectively.
✨Get Familiar with Service Now
Since Service Now is a key part of the role, take some time to familiarise yourself with its functionalities. If you have specific examples of how you've used Service Now to identify trends or prevent issues, be prepared to share those during the interview. It’ll demonstrate your hands-on experience.
✨Showcase Your Multi-Supplier Experience
The job involves working across a multi-supplier environment, so think of examples where you've successfully managed relationships with various vendors. Highlight your ability to drive performance and ensure service quality across different partners, as this will be crucial for the role.
✨Prepare for Data Analysis Questions
Expect questions about how you've analysed data to improve processes in the past. Be ready to discuss specific metrics you've managed, how you tracked SLAs, and any measurable outcomes from your improvements. This will showcase your analytical skills and your focus on continual service improvement.
