At a Glance
- Tasks: Lead IT onboarding and operations for a major national programme, ensuring smooth user experiences.
- Company: Join the British Council, a dynamic organisation making a difference across the UK.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience in IT operations.
- Other info: Fast-paced environment with opportunities to improve processes and enhance service delivery.
- Why this job: Be the go-to person for IT support and make a real impact on staff productivity.
- Qualifications: Experience in IT operations and onboarding processes, with strong communication skills.
The British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations and Onboarding specialist to support the mobilisation of over 150 staff across the UK. This is a hands-on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one.
Key Responsibilities
- Own and coordinate end to end onboarding across large scale hiring waves
- Manage Joiners Movers Leavers processes, including bulk onboarding activity
- Ensure all users have appropriate system access, devices, and support
- Act as the on-site IT point of contact for troubleshooting and user support
- Liaise with service desk and wider D&T teams to resolve issues quickly
- Track and manage tickets, service requests, and operational performance
- Work closely with HR, suppliers, and internal teams to remove onboarding blockers
- Maintain onboarding documentation, processes, and governance
- Support service delivery improvements and operational efficiency
- Act as a bridge between programme teams and IT functions
Key Requirements
- Strong experience in IT operations, service delivery, or IT support environments
- Proven experience managing onboarding or JML processes at scale
- Background working in large or complex organisations
- Hands-on approach with ability to troubleshoot and support users directly
- Strong stakeholder engagement and communication skills
- Experience working with service desk environments and ITSM processes
- Ability to coordinate across multiple teams and suppliers
- Comfortable working in a fast-paced, high-volume environment
Desirable
- ITIL certification or strong ITIL knowledge
- Experience in large scale onboarding, migrations, or transformation programmes
- Exposure to Microsoft environments including Windows, M365, Intune
- Experience working with outsourced IT or third party suppliers
What they are really looking for
- Someone visible, proactive, and hands-on
- Someone who fixes problems, not just escalates them
- Someone who can handle volume and pressure
- Someone who improves processes while delivering day to day support
IT Operations Manager employer: Salt Digital Recruitment
The British Council is an exceptional employer, offering a dynamic work environment in Stratford, London, where you can make a meaningful impact on the onboarding experience of over 150 staff as part of a major national programme. With a strong focus on employee growth and development, the company fosters a collaborative culture that encourages innovation and efficiency, while providing competitive rates and the potential for contract extension or transition into a permanent role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at the British Council or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT operations and onboarding. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your hands-on experience effectively!
✨Tip Number 3
Show off your problem-solving skills during interviews. Be ready to discuss specific examples where you’ve tackled issues head-on, especially in high-pressure environments. Remember, they want someone who fixes problems, not just escalates them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT operations and onboarding, and don’t forget to mention any relevant certifications like ITIL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Operations Manager role. Share specific examples of how you've managed onboarding processes or improved service delivery in the past. Let us know why you’re excited about this opportunity!
Showcase Your Problem-Solving Skills:In your application, make sure to highlight instances where you've tackled challenges head-on. We love candidates who can fix problems rather than just escalate them. Share stories that demonstrate your hands-on approach and ability to support users directly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Onboarding Processes
Make sure you’re well-versed in the Joiners, Movers, Leavers (JML) processes. Be ready to discuss how you've managed onboarding at scale in previous roles, and think of specific examples where you’ve streamlined these processes.
✨Showcase Your Troubleshooting Skills
Prepare to share instances where you’ve directly resolved IT issues for users. Highlight your hands-on approach and how you’ve acted as a point of contact for troubleshooting in past positions.
✨Engage with Stakeholders
Demonstrate your strong communication skills by discussing how you’ve liaised with various teams, including HR and suppliers. Be prepared to explain how you’ve built relationships to remove onboarding blockers effectively.
✨Emphasise Process Improvement
Think about times when you’ve improved service delivery or operational efficiency. Be ready to talk about specific changes you implemented and the positive impact they had on the team or organisation.
