At a Glance
- Tasks: Support and manage Google Workspace, providing top-notch user assistance and troubleshooting.
- Company: Join a leading tech firm in Central London with a vibrant work culture.
- Benefits: Earn £250 per day with opportunities for professional growth and skill development.
- Other info: Onsite role with a dynamic team and potential for career advancement.
- Why this job: Be at the forefront of tech support, making a difference in users' daily experiences.
- Qualifications: Strong experience with Google Workspace and confident in both Mac and Windows environments.
End User Support Engineer - Google Workspace
Central London (Onsite Mon-Fri) £250 per day SC Cleared (or eligible)
Key Responsibilities- Support and administer Google Workspace (Gmail, Drive, Docs, Meet, Calendar)
- Manage users, permissions, security settings, SSO & MDM
- Provide Mac (70%) and PC (30%) support
- Hardware deployment, patching, upgrades & AV support (Logitech/Yealink)
- Resolve incidents across software, hardware, LAN/Wi-Fi/VPN
- Handle onboarding/offboarding and user access management
- Maintain clear ticket documentation and knowledge base updates
- Strong Google Workspace Admin experience
- Confident across Mac & Windows environments
- Experience with ITSM tools (e.g. Jira)
- Knowledge of SSO, identity management & endpoint support
- Excellent customer-facing skills
- Certifications in Google Workspace, Slack, Airtable or ITIL desirable
Google Workspace Support – Level 3 – £250 per day employer: Salt Digital Recruitment
As a leading employer in Central London, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our team enjoys competitive daily rates, comprehensive training opportunities, and the chance to work with cutting-edge technology in a supportive environment. With a focus on employee growth and a commitment to excellence, we ensure that our staff are equipped to thrive in their roles while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Google Workspace Support – Level 3 – £250 per day
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with Google Workspace. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Google Workspace, Mac, and PC support, consider creating a portfolio or a mini-project that highlights your expertise. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common scenarios you might face as a Level 3 Support Engineer. Think about how you’d handle user access management or resolve incidents across different platforms.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Google Workspace Support – Level 3 – £250 per day
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Google Workspace and your skills in both Mac and Windows environments. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the End User Support Engineer position. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with Google Workspace.
Show Off Your Customer Skills:Since this role involves excellent customer-facing skills, make sure to include examples of how you've successfully supported users in the past. We want to know how you handle tricky situations and keep users happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Google Workspace Inside Out
Make sure you brush up on your Google Workspace knowledge. Be ready to discuss specific features like user management, security settings, and SSO. Familiarity with the tools will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role involves end-user support, be prepared to share examples of how you've successfully handled customer queries or issues in the past. Highlight your communication skills and how you ensure a positive experience for users, especially when dealing with technical problems.
✨Demonstrate Your Technical Proficiency
You’ll need to showcase your experience with both Mac and PC environments. Be ready to discuss any relevant troubleshooting scenarios you've encountered. If you have experience with ITSM tools like Jira, mention how you've used them to manage incidents effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think about common issues users might face with Google Workspace and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly during the interview.
