At a Glance
- Tasks: Provide top-notch support for Google Workspace and troubleshoot tech issues.
- Company: Leading public sector consultancy in Central London with a modern workplace vibe.
- Benefits: Competitive salary, bonuses, and flexible remote work options.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Join a dynamic team and enhance user experiences with cutting-edge technology.
- Qualifications: Experience with Google Workspace and strong problem-solving skills required.
The predicted salary is between 45000 - 50000 £ per year.
We're looking for an experienced End User Support Engineer with strong Google Workspace expertise to support employees across a modern workplace environment. You'll provide high-quality technical support across devices, applications, and cloud services, ensuring a seamless user experience.
Salary: £45,000-£50,000 + bonus + benefits
Clearance: SC cleared (or willing to undergo clearance)
Location: Central London (Onsite Tues‑Thurs, Remote Mon & Fri)
Hours: 08:30-17:30
Key Responsibilities
- Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Meet, Calendar).
- Troubleshoot user, device, application, and connectivity issues (Mac 70% / PC 30%).
- Manage users, groups, policies, and security via Google Admin Console.
- Support onboarding/offboarding, training, and user best practices.
- Log, track, and resolve incidents using ITSM tools, escalating where required.
- Support hardware, peripherals, AV conferencing (Logitech, Yealink), and MDM.
- Diagnose network issues (LAN, Wi‑Fi, VPN, printers, shared drives).
- Maintain documentation, KB articles, and operational processes.
- Support SSO, identity management, and cloud‑based platforms (PaaS/IaaS).
Required Skills & Experience
- Proven experience supporting Google Workspace in a corporate environment.
- Strong knowledge of Google Admin Console, security, and user management.
- Google Workspace Administrator (Associate) – preferred/required.
- Experience with Slack (Salesforce Certified) and Airtable administration.
- Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud).
- Strong customer service, communication, and problem‑solving skills.
Nice to Have:
- Scripting experience (Google Apps Script, PowerShell, or Python).
- Microsoft 365 administration experience.
End User Support Engineer – Google Workspace employer: Salt Digital Recruitment
As a leading public sector consultancy based in Central London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our End User Support Engineers enjoy a competitive salary, comprehensive benefits, and the flexibility of remote work options, all while contributing to meaningful projects that impact the community. Join us to be part of a collaborative team that values innovation and excellence in delivering top-notch support across Google Workspace.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Engineer – Google Workspace
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work with Google Workspace. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Google Admin Console or troubleshooting, consider creating a portfolio or a blog. Share your insights on common issues and solutions – it’ll make you stand out!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to Google Workspace. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace End User Support Engineer – Google Workspace
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Google Workspace and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting users in a modern workplace and how your skills can contribute to our team. Keep it engaging and personal!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide great customer service, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Google Workspace Inside Out
Make sure you brush up on your Google Workspace knowledge before the interview. Familiarise yourself with Gmail, Drive, Docs, Meet, and Calendar, as well as the Google Admin Console. Being able to discuss specific features and troubleshooting methods will show that you're not just familiar but truly experienced.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about specific incidents where you resolved user, device, or connectivity problems. This will demonstrate your ability to think on your feet and provide high-quality support, which is crucial for this role.
✨Highlight Your Customer Service Experience
Since this role involves supporting employees, it's essential to showcase your customer service skills. Be ready to discuss how you've handled difficult situations or provided exceptional support in previous roles. This will help convey your commitment to ensuring a seamless user experience.
✨Familiarise Yourself with ITIL and Ticketing Systems
Understanding ITIL processes and ticketing systems like Jira or JumpCloud is a big plus. Brush up on these concepts and be prepared to discuss how you've used them in your previous roles. This knowledge will set you apart and show that you're ready to hit the ground running.
