At a Glance
- Tasks: Manage E-commerce operations across Amazon, Shopify, and TikTok Shop for a leading health brand.
- Company: Established UK consumer health business with a global presence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on problem-solving and teamwork.
- Why this job: Join a dynamic team and make an impact in the booming E-commerce sector.
- Qualifications: Experience with Amazon Seller Central and strong E-commerce operations skills required.
The predicted salary is between 63000 - 77000 £ per year.
UK-based/Hybrid | Full-time Replacement role
About the Client
We are partnering with a long-established UK consumer health and wellness business with a strong global footprint. The company develops and manufactures natural healthcare products sold across retail, pharmacy, and direct-to-consumer channels in over 50 international markets. Ecommerce is a key growth channel, with strong activity across Amazon, Shopify (DTC), and TikTok Shop, supported by a complex supply chain and batch-managed product environment.
The Role
A highly operational, hands-on role responsible for managing E‑commerce execution across:
- Amazon Seller Central (3P - core focus)
- Shopify DTC
- TikTok Shop
You will ensure smooth order flow, strong stock availability, accurate marketplace execution, and a high-quality customer experience. Amazon is the dominant channel and requires strong Seller Central expertise and operational control.
Key Responsibilities
- Own Amazon Seller Central (3P) operations, performance, and account health
- Manage catalogue accuracy, SKU changes, and compliance requirements
- Monitor KPIs (returns, chargebacks, performance metrics) and drive corrective action
- Oversee Shopify and TikTok Shop fulfilment (pick, pack, ship)
- Own stock management, replenishment, and availability across channels
- Manage customer service issues across E‑commerce touchpoints
- Produce regular sales and settlement reporting (Excel/ERP/Amazon)
- Work across ERP systems, Shopify, and Amazon Seller Central
- Support international marketplace and operational transitions
Skills & Experience Required
- Strong experience with Amazon Seller Central (essential)
- Ecommerce operations experience across DTC and marketplaces
- Strong understanding of stock management, fulfilment, and forecasting
- Confident using Shopify or similar platforms
- Strong Excel and reporting capability
- Experience with ERP systems (SAP preferred)
- Strong understanding of Amazon KPIs and marketplace operations
- Able to manage multiple stakeholders in a fast-moving environment
Who You Are
- Hands‑on, operational, and highly execution‑focused
- Strong problem solver who takes ownership
- Comfortable in fast‑changing E‑commerce environments
- Highly organised with strong attention to detail
- Confident working across multiple systems and stakeholders
- Able to work independently and deliver under pressure
Ecommerce Customer Services Operations Executive employer: Salt Digital Recruitment
Join a forward-thinking Digital Banking team that values innovation and quality, where your expertise as a Quality Assurance Test Engineer will directly impact the delivery of cutting-edge insurance products. With a collaborative work culture that encourages professional growth and the use of advanced AI tools, you'll thrive in an environment that prioritises excellence and continuous improvement. Located in a vibrant area, this role offers unique opportunities to engage with a diverse range of projects while contributing to the success of a company dedicated to enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Services Operations Executive
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Salt Digital Recruitment are looking for when hiring for a Ecommerce Customer Services Operations Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Salt Digital Recruitment for the Ecommerce Customer Services Operations Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Salt Digital Recruitment as a Ecommerce Customer Services Operations Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Salt Digital Recruitment’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Customer Services Operations Executive.
We think you need these skills to ace Ecommerce Customer Services Operations Executive
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Salt Digital Recruitment, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Salt Digital Recruitment's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Salt Digital Recruitment. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Salt Digital Recruitment
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Salt Digital Recruitment uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Salt Digital Recruitment. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
