At a Glance
- Tasks: Lead the Dynamics 365 platform, ensuring strategic alignment and effective delivery.
- Company: Dynamic tech firm in London with a hybrid work culture.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: High visibility role with clear pathways to leadership and strategy.
- Why this job: Shape the future of a core enterprise platform and engage with senior stakeholders.
- Qualifications: Strong experience in Dynamics 365 and excellent communication skills.
The predicted salary is between 87000 - 87000 £ per year.
This role owns the Dynamics 365 platform end to end, acting as the bridge between the client organisation and external consultancies delivering change. Rather than being a pure hands-on developer, this position focuses on platform leadership, strategic planning, governance, and stakeholder management, ensuring Dynamics 365 and the Power Platform evolve in line with long-term business objectives. You will set the technical and delivery direction, manage suppliers, challenge designs where needed, and translate business strategy into a clear, prioritised Dynamics roadmap.
Key Responsibilities
- Platform Ownership and Strategy
- Own the Dynamics 365 and Power Platform roadmap, aligning future enhancements with business strategy and transformation goals.
- Define and maintain platform standards, patterns, and governance across Dynamics 365 CE and Power Platform.
- Lead forward planning, including platform upgrades, deprecations, scalability, and new Microsoft feature adoption.
- Act as the internal authority on Dynamics 365 capabilities and limitations.
- Client and Consultancy Interface
- Serve as the primary technical and delivery interface between the client and external Dynamics consultancies.
- Translate business requirements into clear, outcome-focused briefs for delivery partners.
- Review and challenge proposed designs, estimates, and delivery approaches.
- Ensure suppliers deliver solutions that are fit for purpose, scalable, secure, and aligned to platform strategy.
- Delivery Oversight
- Oversee Dynamics 365 delivery across configuration, customisation, integrations, and Power Platform components.
- Ensure quality assurance, documentation, and adherence to agreed standards.
- Support release planning, environment management, and deployment governance.
- Provide escalation support for complex issues and risks.
- Stakeholder Engagement
- Work closely with senior stakeholders to shape demand and manage expectations.
- Support prioritisation of the Dynamics backlog based on value, risk, and strategic alignment.
- Communicate platform direction, constraints, and delivery progress clearly to non-technical audiences.
- Operational Assurance
- Ensure the platform is stable, supported, and continuously improved.
- Oversee 2nd and 3rd line support models delivered by internal teams or partners.
- Ensure change, incident, and release processes are followed.
Skills and Experience
Essential
- Strong experience owning or leading a Dynamics 365 CE platform in a complex organisation.
- Proven ability to bridge the gap between business stakeholders and technical delivery teams.
- Experience working with and managing external Dynamics consultancies or system integrators.
- Strong understanding of Dynamics 365 capabilities, Power Platform, and Azure integrations.
- Experience shaping platform strategy, roadmaps, and forward plans.
- Confident reviewing solution designs and challenging suppliers constructively.
- Excellent communication skills with both technical and non-technical stakeholders.
Desirable
- Background as a senior Dynamics developer, technical lead, or solution architect.
- Experience with enterprise governance, release management, and platform standards.
- Exposure to large-scale transformation or multi-year change programmes.
- Understanding of data migration, integration patterns, and DevOps pipelines.
What This Role Is Not
- Not a pure hands-on developer role.
- Not day-to-day ticket-based support.
- Not supplier-led delivery without internal ownership.
Why This Role
- Strategic ownership of a core enterprise platform.
- High visibility with senior stakeholders.
- Opportunity to shape the long-term Dynamics 365 direction rather than just deliver change.
- Clear step into a platform leadership and strategy role.
Dynamics 365 Platform Lead and Client Engagement Manager employer: Salt Digital Recruitment
As a Dynamics 365 Platform Lead and Client Engagement Manager, you will thrive in a hybrid work environment in London, where collaboration and innovation are at the forefront of our culture. We offer competitive salaries, comprehensive benefits, and a commitment to employee growth through continuous learning and development opportunities. Join us to play a pivotal role in shaping the future of our Dynamics 365 platform while enjoying a supportive atmosphere that values your contributions and fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Platform Lead and Client Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your expertise! When you get the chance to meet potential employers or clients, don’t hold back on sharing your knowledge about Dynamics 365 and the Power Platform. It’s all about demonstrating your value and how you can lead their platform strategy.
✨Tip Number 3
Prepare for interviews by practising common questions related to platform ownership and stakeholder management. We recommend role-playing with a friend to nail down your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Dynamics 365 Platform Lead and Client Engagement Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Dynamics 365 Platform Lead. Highlight your experience with platform ownership, strategic planning, and stakeholder management. We want to see how you’ve bridged the gap between business needs and technical delivery!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led Dynamics 365 projects and managed external consultancies. Let us know how you can help shape our platform strategy!
Showcase Your Communication Skills:Since this role involves engaging with both technical and non-technical stakeholders, make sure to demonstrate your communication prowess in your application. We love candidates who can translate complex ideas into clear, concise language that everyone can understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Dynamics 365 Inside Out
Make sure you have a solid understanding of Dynamics 365 and the Power Platform. Be prepared to discuss how you've previously owned or led a platform, and share specific examples of how you've aligned enhancements with business strategies.
✨Bridge the Gap
Since this role involves acting as a bridge between clients and consultancies, think about how you can demonstrate your ability to translate complex technical concepts into clear, actionable briefs. Prepare examples where you've successfully managed stakeholder expectations and communicated effectively with both technical and non-technical audiences.
✨Challenge Designs Constructively
Be ready to talk about your experience in reviewing and challenging proposed designs. Think of instances where you’ve ensured that solutions were fit for purpose and aligned with platform strategy. This shows your critical thinking and leadership skills.
✨Showcase Your Strategic Thinking
This role is all about strategic planning and governance. Prepare to discuss how you've shaped platform roadmaps and forward plans in the past. Highlight your experience with enterprise governance and how you've overseen delivery while ensuring quality assurance and adherence to standards.
