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- Tasks: Be the go-to person for clients, ensuring smooth onboarding and ongoing support.
- Company: Join a fast-growing SaaS company focused on sustainability in construction.
- Benefits: Enjoy 100% remote work, competitive salary, equity, and career growth opportunities.
- Why this job: Make a real impact in sustainability while working in a collaborative, values-driven team.
- Qualifications: 2-4+ years in Customer Success or Account Management, preferably in B2B SaaS.
- Other info: UK-based applicants only; occasional in-person meetups.
The predicted salary is between 42500 - 67500 £ per year.
Customer Success Manager – Sustainability SaaS for Construction (UK – Fully Remote)
100% Remote (UK-based only)
We’re working with a high-growth SaaS company on a mission to help the construction industry reduce carbon, eliminate waste, and meet sustainability goals through intelligent, real-time data. Their platform is already being used by leading contractors and infrastructure organisations across the UK and Europe.
They’re now looking for a Customer Success Manager (CSM) to join their mission-driven team and support the growing customer base. This is a fully remote role with occasional in-person team meetups in the UK.
Your Role
As CSM, you’ll be the key point of contact for clients post-sale, ensuring they are onboarded smoothly, engaged effectively, and set up for long-term success using the platform. You’ll help build processes, deepen customer relationships, and contribute to product feedback and retention strategies.
Key responsibilities:
- Own onboarding, training, and ongoing engagement for a portfolio of construction and infrastructure customers
- Become a trusted advisor to sustainability teams, project managers, and site leaders
- Deliver tailored onboarding plans, walkthroughs, and adoption check-ins
- Track usage data and proactively manage customer health and renewals
- Collaborate closely with Sales, Product, and Support to drive value and continuous improvement
- Support customer feedback loops and advocate for product enhancements
What You Bring
- 2-4+ years in a Customer Success, Account Management, or Implementation role at a B2B SaaS company
- Experience working with construction, infrastructure, or sustainability-focused clients is a strong plus
- Excellent communication and stakeholder management skills
- Passion for sustainability and helping clients achieve their ESG goals
- Comfortable working independently in a fully remote environment
- UK-based with full right to work
Why Join?
- Join a mission-driven SaaS company transforming sustainability in the built environment
- 100% remote working with flexibility and autonomy
- High-impact role in a collaborative, values-led team
- Competitive salary, meaningful equity, and career progression opportunities
- Backed by top investors and growing rapidly with leading industry clients
If you’re a proactive and purpose-driven CSM who thrives on building relationships and delivering value, let’s talk confidentially.
*Rates depend on experience and client requirements
Job Information
Job Reference: JO-2507-354796
Salary: £50000.00 – £60000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: 15/09/2025
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent
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Customer Success Manager employer: Salt Digital Recruitment
Contact Detail:
Salt Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the construction and sustainability sectors. Understanding the specific challenges and trends in these industries will help you connect better with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Network with professionals in the SaaS and construction fields. Attend relevant webinars, join online forums, or engage on LinkedIn to build relationships that could lead to referrals or insights about the role and company culture.
✨Tip Number 3
Prepare to discuss how you can enhance customer engagement and retention. Think of specific strategies or examples from your past experience that showcase your ability to drive value for clients, especially in a remote setting.
✨Tip Number 4
Research the company's platform and its impact on sustainability. Being knowledgeable about their product will not only impress during discussions but also allow you to articulate how you can contribute to their mission effectively.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or Implementation roles, particularly within B2B SaaS companies. Emphasise any work you've done with construction, infrastructure, or sustainability-focused clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and how it aligns with the company's mission. Mention specific examples of how you've successfully onboarded clients or improved customer relationships in previous roles.
Highlight Communication Skills: In your application, emphasise your excellent communication and stakeholder management skills. Provide examples of how you've effectively engaged with clients and contributed to their success.
Showcase Remote Work Experience: Since this is a fully remote role, highlight any previous remote work experience you have. Discuss how you manage your time and stay productive while working independently.
How to prepare for a job interview at Salt Digital Recruitment
✨Understand the Company’s Mission
Before your interview, make sure you understand the company's mission to help the construction industry achieve sustainability goals. Familiarise yourself with their platform and how it benefits clients, as this will show your genuine interest in their work.
✨Showcase Relevant Experience
Highlight your previous experience in Customer Success or Account Management, especially if you've worked with B2B SaaS companies or in the construction and sustainability sectors. Be prepared to discuss specific examples of how you've helped clients achieve their goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of examples where you've successfully onboarded clients or resolved issues, and be ready to explain your thought process.
✨Demonstrate Your Passion for Sustainability
Since the role focuses on sustainability, express your passion for environmental issues and how you can contribute to the company's mission. Share any relevant initiatives you've been involved in or personal projects that align with their values.
