At a Glance
- Tasks: Lead customer research projects and turn data into actionable insights.
- Company: Global enterprise software business with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working, and a dynamic work environment.
- Other info: Opportunity to work with diverse teams and enhance your career in marketing.
- Why this job: Shape product strategies and make a real impact in international markets.
- Qualifications: 3+ years in research, strong project management, and insight synthesis skills.
The predicted salary is between 48000 - 52000 £ per year.
SALT is supporting a global enterprise software business in hiring a Customer Insights Specialist for its international product marketing function.
Role Overview
This contract role supports customer‑led decision‑making across international markets by designing, running, and synthesising customer research. You'll manage end‑to‑end research projects in partnership with internal marketing stakeholders and external agencies. The position reports into the Marketing Research Manager and plays a key role in converting multi‑source data into actionable insights that shape product and marketing strategy.
Key Contract Details
- 12‑month contract, inside IR35
- Hybrid working in London
- £200 per day
What You'll Do
- Lead the design and delivery of quantitative and qualitative customer research projects.
- Create research briefs, questionnaires, and discussion guides.
- Analyse primary research alongside secondary, behavioural, and transactional data.
- Distil complex multi‑source data into clear insight narratives and recommendations.
- Present insights to senior stakeholders and cross‑functional teams across regions.
- Identify relevant data sources and methods to answer key business questions.
About You
- 3+ years' experience in a research or insights agency environment.
- Hands‑on experience with both quantitative and qualitative research methods.
- Proven end‑to‑end research project management capability.
- Strong insight synthesis skills, combining multiple data sources.
- Experience working on multi‑country or cross‑market research initiatives.
- Comfortable analysing raw datasets.
- Strong written, verbal, and presentation skills.
- Fluency in an additional language is a plus.
Customer Insight Manager – Contract employer: Salt Digital Recruitment
SALT is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the global enterprise software sector. With a strong emphasis on employee growth, you will have the opportunity to lead impactful customer research projects while benefiting from hybrid working arrangements in London. The company values diverse perspectives and provides a supportive culture that encourages professional development and meaningful contributions to product and marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Manager – Contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising your pitch. Be ready to discuss your experience with both quantitative and qualitative research methods. Show them how your skills can help shape their product and marketing strategy!
✨Tip Number 3
Don’t just wait for job postings! Reach out to companies you admire and express your interest. Sometimes, they might have opportunities that aren’t advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Insight Manager – Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Insight Manager. Highlight your experience with both quantitative and qualitative research methods, and don’t forget to showcase any relevant projects you've managed.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this contract role. Mention your hands-on experience in research and how you can convert data into actionable insights that will benefit the team.
Showcase Your Analytical Skills:Since the role involves analysing complex data, make sure to include examples of how you've successfully synthesised multi-source data in past projects. This will demonstrate your capability to handle the responsibilities of the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your Research Methods
Make sure you brush up on both quantitative and qualitative research methods. Be ready to discuss your hands-on experience with these techniques, as well as how you've applied them in past projects. This will show that you understand the core of what the role entails.
✨Prepare Insight Narratives
Think about how you can distil complex data into clear insights. Prepare examples of how you've taken multi-source data and turned it into actionable recommendations. This will demonstrate your ability to convert data into narratives that influence product and marketing strategies.
✨Showcase Your Project Management Skills
Be ready to talk about your end-to-end project management experience. Highlight specific projects where you led research initiatives, detailing how you collaborated with stakeholders and managed timelines. This will illustrate your capability to handle the responsibilities of the role.
✨Engage with Stakeholders
Practice presenting insights to different audiences. You might be asked to simulate a presentation during the interview, so prepare a concise way to communicate your findings. This will help you demonstrate your strong verbal and presentation skills, which are crucial for this position.
