At a Glance
- Tasks: Support CRM campaigns, create engaging content, and manage customer communications.
- Company: Fast-growing digital brand in the rewards and experiences space.
- Benefits: Competitive salary, flexible working hours, and creative opportunities.
- Other info: Opportunity to represent the brand in live-streamed events and grow your career.
- Why this job: Join a dynamic team and make an impact on customer loyalty and engagement.
- Qualifications: Strong writing skills, digital marketing experience, and creativity with tools like Canva.
The predicted salary is between 36000 - 36000 £ per year.
We’re working with a fast‑growing, consumer‑facing digital brand in the rewards and experiences space. Built around rewards and exclusive experiences, the business has a loyal and engaged customer base and is now investing further into CRM to drive retention and long‑term loyalty.
They’re looking for a hands‑on, creative and commercially minded CRM, Content & Community Executive to join the team.
The RoleWorking closely with the CRM and Content Managers, you’ll support the planning and delivery of campaigns across email, SMS, social media and the brand’s own platform. You’ll take ownership of key operational elements, manage customer communications and play an active role in the brand’s outward‑facing presence – including on‑camera content and live‑streamed events.
What You’ll Be Doing- Supporting CRM campaign execution including copywriting, scheduling and audience selection across email, SMS and app notifications.
- Creating and delivering content across social media including static posts, short‑form video and campaign assets.
- Managing customer enquiries via email and social media to a consistently high standard.
- Contributing to campaign planning and end‑to‑end execution across multiple channels.
- Representing the brand in recorded and live content formats, including a minimum of two live‑streamed events per week.
- Strong written communication skills with the ability to deliver clear, engaging, on‑brand messaging.
- Highly organised with sharp attention to detail, particularly across executional tasks.
- Proactive and reliable with the ability to manage multiple workstreams at once.
- Experience in digital marketing, CRM or customer experience desirable.
- Proficient with creative tools such as Canva, Photoroom and CapCut.
- Up to date with social media trends and platform‑specific best practices.
CRM, Content & Community Executive – £36,000 employer: Salt Digital Recruitment
Join a dynamic and innovative digital brand in London that prioritises employee growth and creativity. With a vibrant work culture that encourages collaboration and hands-on involvement, you'll have the opportunity to shape engaging customer experiences while enjoying a flexible four-day work week. The company offers competitive benefits and a supportive environment for professional development, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM, Content & Community Executive – £36,000
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your best work, especially if it relates to CRM, content creation, or community engagement. This gives you an edge and makes you memorable to hiring managers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you admire. Express your interest in working with them and ask if they have any upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles, and applying directly can sometimes give you a better chance. Plus, it’s super easy to keep track of your applications and updates from us.
We think you need these skills to ace CRM, Content & Community Executive – £36,000
Some tips for your application 🫡
Show Off Your Writing Skills:Since strong written communication is key for this role, make sure your application showcases your writing prowess. Use clear, engaging language that reflects the brand's voice and style.
Be Organised:We love a candidate who can juggle multiple tasks! Highlight your organisational skills in your application. Mention any tools or methods you use to keep track of projects and deadlines.
Get Creative:This role involves content creation, so don’t shy away from showing off your creative side. Include examples of past campaigns or content you've worked on, especially if they involved social media or digital marketing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Salt Digital Recruitment
✨Know Your CRM Basics
Make sure you brush up on your CRM knowledge before the interview. Understand how CRM systems work and be ready to discuss how you can leverage them to enhance customer retention and loyalty. This will show that you're not just a creative thinker but also someone who understands the technical side of things.
✨Showcase Your Content Skills
Prepare examples of your previous content creation, especially in formats like social media posts or email campaigns. Bring along a portfolio or screenshots that highlight your best work. This will help demonstrate your ability to create engaging, on-brand messaging that resonates with audiences.
✨Be Ready for Live Content Questions
Since the role involves live-streamed events, think about how you would handle being on camera. Practice speaking clearly and confidently about topics relevant to the brand. You might even want to do a mock live session with a friend to get comfortable with the format.
✨Stay Updated on Trends
Familiarise yourself with the latest trends in digital marketing and social media. Be prepared to discuss how these trends can be applied to the brand's strategy. Showing that you're proactive and knowledgeable about the industry will set you apart from other candidates.
